Huawei AICC
All-in-one contact-centre solution for carriers and enterprises with voice, video and messaging channels, AI-driven service flows and a digital human, offered in Voice Basic, Omni-channel Advanced and Premier Featured editions.
Find alternatives to Huawei AICC
What it does
- Customer support
Sources
- Pricing
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Official documentation · 18 Oct 2026
No price or licence terms on the page; a "free trial" is not a recurring free tier.
- Description
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Official documentation · 18 Oct 2026
"Huawei AICC is a next-generation solution that provides an all-in-one contact center. It integrates new features such as real-time video interaction and artificial intelligence."
- What it does
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Official documentation · 18 Oct 2026
"E2E AI-driven service flows"; "Digital human: real-time interaction for a better experience"; "IVR, unified routing & queuing, voice recording, inbound and outbound calls".
- Sold within
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The page lists AICC under Software Business and names no parent product or entitlement.
- Name
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Official documentation · 18 Oct 2026
"Huawei AICC"
- URL
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Official documentation · 18 Oct 2026
Own product page in Huawei's Carrier site, Service and Software > Software Business.
- Deployment
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Official documentation · 18 Oct 2026
"Global SaaS Base ... with Huawei public cloud services" in Asia Pacific, China, Europe, Latin America and South Africa.
- Interfaces
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Official documentation · 18 Oct 2026
"Open API & SDK for rapid 3rd party integration".
- Intended for
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Official documentation · 18 Oct 2026
Sold to carriers and enterprises: "1,500+ global customers (carriers and enterprises)".
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