OpenText Service Management Aviator
Context-aware AI for IT and enterprise service management that answers employees' how-to questions from the organization's own knowledge, summarizes tickets and suggests solutions for service desk agents, turns resolved tickets into knowledge articles and scores change risk, with an air-gapped on-premises option.
Find alternatives to OpenText Service Management Aviator
What it does
- Customer support
- Knowledge retrieval
- Summarization
Sources
- Pricing
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The page states no price, plan or free allowance; demo request only.
- Description
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Official documentation · 21 Oct 2026
"Equip service desk agents with contextual information about incoming tickets, including AI-generated summaries and suggested solutions."
- What it does
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Official documentation · 21 Oct 2026
"Deliver contextual responses with AI-powered retrieval-augmented generation. Aviator grounds answers in your trusted sources, policies, procedures, and documentation."
- Sold within
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The page links to the surrounding OpenText Service Management product (Explore the complete solution) but states no entitlement, add-on or price relationship, so no access term is written (read in headless Chromium 2026-10-21).
- Name
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Official documentation · 21 Oct 2026
Page title "Trusted AI for ITSM | OpenText Service Management Aviator".
- URL
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Official documentation · 21 Oct 2026
OpenText's own product page, linked from its Aviator AI menu as "Service Management Aviator" (https://www.opentext.com/aviator-ai).
- Deployment
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Official documentation · 21 Oct 2026
"Private by default and available with an air-gapped on-premises deployment option".
- Modalities
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Official documentation · 21 Oct 2026
"Help users quickly find answers to how-to questions"; "AI-generated summaries and suggested solutions": questions and ticket text in, answers and summaries out.
- Intended for
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Official documentation · 21 Oct 2026
"Empower teams to move faster, operate more effectively, and innovate with confidence" across employees, service desk agents and IT staff (menu blurb: Empower users, service agents, and IT staff to find the answers they need).
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OpenText Software Delivery Aviator Application
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AI assistant for digital fax that summarizes incoming faxes, classifies and routes them to the right team or queue, answers questions about fax content and extracts key fields into workflow-ready data for downstream systems.
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