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Retell Chat Agents

Agent platform

by Retell AI

Text counterpart of Retell's voice agents: businesses build AI chat agents with the same prompts, functions and knowledge bases, or convert a voice agent in one click, and deploy them in a website widget, over two-way SMS or through a chat API, billed per AI message.

Find alternatives to Retell Chat Agents

What it does

• Customer support
• Agent orchestration

Features 5

• Standalone Chat AgentChat agent built for live web chat.
• Embeddable Chat WidgetWidget embeddable on any site with a single script tag and public key.
• Convert from voice agentCreate a chat agent with the same logic, LLM orchestration and flow as an existing voice agent in one click.
• Simulated chat testingTest the conversation flow using Manual Chat or AI Simulated Chat.
• Bring your own TwilioChat agents can use the customer's own Twilio account.

Sources

Pricing

Pricing page · 11 Oct 2026

"$0.002+ / msg for AI Chat Agents"; per-model rates such as "GPT 5.4 mini $0.0075/AI msg"; SMS "$0.01/Msg"; Enterprise "Custom Pricing for AI Chat Agents". New accounts get "$10 in free credits", a one-off credit, so no free model is recorded.

Description

Official documentation · 11 Oct 2026

"Chat agents hold text conversations with your users. They use the same prompt types, functions, and knowledge bases as voice agents"; deploy "via web widget, SMS, or API"; "convert a voice agent to chat".

What it does

Official documentation · 11 Oct 2026

"Website support — answer product, billing, or order questions in a chat widget on your site"; "SMS conversations"; "In-app assistant".

Sold within

Pricing page · 11 Oct 2026

Retell's own rate card prices chat agents on their own meter ("$0.002+ / msg for AI Chat Agents") under a self-serve pay-as-you-go sign-up; Enterprise gives "Custom Pricing for AI Chat Agents".

Name

Company disclosure · 11 Oct 2026

"We're excited to launch the Retell Chat Agent, now live for all users!"

URL

Company disclosure · 11 Oct 2026

Launch post "Introducing Retell Chat Agents: Build Smarter Web Chats" (11 August 2026).

Interfaces

Official documentation · 11 Oct 2026

Website widget embedded "with a single script tag"; chat agents are created "in the dashboard or API" and reached through "the chat API".

Also from Retell AI

• Retell AI Voice Agents Agent platform

  Platform for building, deploying and monitoring AI voice agents that handle phone calls: call transfer to humans, appointment booking, IVR navigation, outbound call campaigns and post-call analysis.

• Retell AI Conductor Agent platform

  AI copilot on every page of the Retell dashboard: told in plain language what to change, it proposes edits to a voice or chat agent for approval, generates simulation tests from real calls, filters call and chat history to explain failures, and builds analytics charts.

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