Shopify Inbox
AI sales associate on a Shopify storefront: buyers ask questions and get help finding products from the store's catalog, replies can use a signed-in buyer's Shop preferences and purchase history, and the merchant sets its tone and rules and rates chats to train it.
Find alternatives to Shopify Inbox
What it does
- Customer support
- Knowledge retrieval
Sources
- Pricing
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Official documentation · 18 Oct 2026
Listing pricing: "Free".
- Description
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Official documentation · 18 Oct 2026
"Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog."; "Inbox learns from your catalog, policies, and store content while you control its tone, style, and rules."
- What it does
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Official documentation · 18 Oct 2026
"Connects to your catalog, inventory, and policies automatically."; "Rate chats to train your agent."
- Sold within
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The listing is free to install but states no Shopify plan that includes it; installing requires a Shopify store.
- Name
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Official documentation · 18 Oct 2026
Listing title "Shopify Inbox"; "An AI sales associate for your online store".
- URL
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Official documentation · 18 Oct 2026
Shopify's own App Store listing for the app, developer "Shopify".
- Deployment
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Platform listing · 18 Oct 2026
App Store listing: "Works with Shopify Admin Online Store"; an app that runs inside the Shopify admin and storefront.
- Interfaces
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Platform listing · 18 Oct 2026
Listing: "Works with Shopify Admin" and installs into the Online Store.
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Shopify Knowledge Base Application
Shopify app that shows how often AI shopping agents request a store's information and lets the merchant view Shopify-generated FAQs and write custom ones, so AI agents answer shoppers' questions about the store accurately.
-
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