Employee Assist
Hands-free voice AI agent for frontline staff, delivered through a headset or tablet: answers questions from the business's manuals, procedures and live data, and recommends the next best action or offer during live customer conversations.
Find alternatives to Employee Assist
What it does
- Voice agent
Sources
- Pricing
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Read the Employee Assist page: it states no price and routes to "Talk to an expert".
- Description
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Official documentation · 18 Oct 2026
"Give frontline teams hands-free access to instant answers and next best actions, right in the moment"; "AI agents can listen to live employee-customer interactions to surface relevant information and best-fit recommendations in the moment."
- What it does
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Official documentation · 18 Oct 2026
"Hands-free help: Employees get voice-based assistance from AI agents through a headset or tablet".
- Sold within
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The page calls the product "OASYS AI agents" but states no sentence on how it is bought or whether it needs the OASYS platform plan.
- Name
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Official documentation · 18 Oct 2026
"Employee Assist: An AI expert in every employee's ear"; customer quote "With SoundHound's Employee Assist agent, we're giving our first-class teams access to all the information they need".
- URL
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Official documentation · 18 Oct 2026
The product's own page, listed under Use cases in the OASYS navigation as "Employee assist".
- Deployment
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Official documentation · 18 Oct 2026
OASYS agents run "on the edge, in the cloud, or both"; Employee Assist is delivered to "the tablets and headset systems you already use".
- Modalities
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Official documentation · 18 Oct 2026
"voice-based assistance"; "Employees get voice-based assistance from AI agents".
- Intended for
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Official documentation · 18 Oct 2026
"Give frontline teams hands-free access"; retail and restaurant staff examples.
Also from SoundHound AI
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OASYS Agent platform
Conversational AI platform (rebranded from Amelia to OASYS) for building, deploying, simulating and operating voice-native AI agents across contact-center, digital-assistant and employee-assist scenarios.
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OASYS Front Desk AI agent
Branded voice AI agent (OASYS Front Desk) that picks up 24/7 for a small business or franchise, answering inbound calls so staff can stay focused on the customer in front of them.
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SoundHound Music App Application
Consumer app that recognizes, searches and plays music by voice — SoundHound's original music-identification product, distinct from the enterprise OASYS voice-AI platform.
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