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Sana Concierge

AI agent

by Workday

HR service-desk agent that resolves employee requests through self-service with policy intelligence, case routing and workflow automation, deflecting requests before they become tickets and handing cases to resolvers with context and suggested next steps.

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What it does

• Customer support

Sources

Pricing

Official documentation · 18 Oct 2026

"Workday Flex Credits is a pay-as-you-go pricing model that gives you immediate access to AI agents and platform innovations."

Description

Official documentation · 18 Oct 2026

"Sana Concierge adds the AI layer to resolve cases proactively via self service—deflecting requests before they become tickets, and giving resolvers full context and suggested next steps for the cases that still need a person."

What it does

Official documentation · 18 Oct 2026

"Automate employee support with Sana Concierge. Turn HR requests into instant resolutions using policy AI intelligence, case routing, and workflow automation."

Sold within

Not found · 18 Oct 2026

Read the page: it names its product family ("Sana") but states no plan or add-on terms.

Name

Official documentation · 18 Oct 2026

Page headline and Agents menu entry "Sana Concierge".

URL

Official documentation · 18 Oct 2026

Workday's own product page, listed in the Agents menu.

Deployment

Official documentation · 18 Oct 2026

Runs "inside your Workday environment" (a hosted Workday tenant).

Interfaces

Official documentation · 18 Oct 2026

"Sana Concierge is compatible with the front doors your employees already use, including Slack and Microsoft Teams".

Intended for

Official documentation · 18 Oct 2026

Workday customers: enterprise HR, finance and IT teams ("your secure Workday environment").

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