Product Support Agent
Self-serve troubleshooting agent in Adobe's AI Assistant that answers Experience Platform support questions from curated knowledge articles, tutorials and legal documentation and lets support administrators open and track support tickets with session context.
Find alternatives to Product Support Agent
What it does
- Customer support
Sources
- Pricing
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Read the page: it states no price, plan or rate for the agent.
- Description
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Official documentation · 18 Oct 2026
"You can use Product Support Agent in AI Assistant to seamlessly troubleshoot without leaving your workflows."
- What it does
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Official documentation · 18 Oct 2026
"Get instant responses to common support questions sourced from expert-curated documentation"; support administrators "can now use Product Support Agent to create customer support tickets, complete with context and session d"(etails).
- Sold within
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Read the page: it states no plan or entitlement for the agent, so no access value is written.
- Name
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Official documentation · 18 Oct 2026
"Product Support Agent is a self-serve debugging and troubleshooting capability of AI Assistant that you can use for Adobe Experience Platform features and applications."
- URL
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Official documentation · 18 Oct 2026
The agent's own documentation page, "Product Support Agent | Adobe CX Enterprise", listed among the Experience Platform Agents in the Agent Orchestrator guide.
- Deployment
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Official documentation · 18 Oct 2026
Used inside the hosted AI Assistant of CX Enterprise applications ("troubleshoot without leaving your workflows").
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