Agent Assist

Application

Agent Assist provides coaching and next-action guidance to customer care representatives during conversations.

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TypeApplication
RoleBundled component
AvailabilitySold
DeploymentSaaS
Intended for—
SecurityNot recorded
StatusActive
Sold withinGemini Enterprise for Customer Experience — Paid add-on to the parent
PricingUsage-based — official pricing ↗

What it does

cloud.google.com

Sources

Pricing

Pricing page · 15 Oct 2026

"priced according to the number of chat messages processed"

Description

Official documentation · 15 Oct 2026

"in-the-moment coaching and next-best action guidance"

What it does

Official documentation · 15 Oct 2026

"Provide answers to customer questions"

Sold within

Official documentation · 15 Oct 2026

"Part of Gemini Enterprise for Customer Experience"

Name

Official documentation · 15 Oct 2026

"Agent Assist provides in-the-moment coaching"

URL

Official documentation · 15 Oct 2026

"Agent Assist provides in-the-moment coaching"

Deployment

Official documentation · 15 Oct 2026

"using the Agent Assist Console."

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