A

Amazon Connect Customer

Platform

by Amazon

Cloud contact-centre service, formerly simply 'Amazon Connect', now positioned as an agentic-AI customer-experience solution: AI agents and intelligent routing across voice, chat, email, SMS, web and WhatsApp, designed on a no-code canvas, with real-time performance tracking for agents and supervisors.

Find alternatives to Amazon Connect Customer

Pay-as-you-go per interaction, no minimums or seat licences: voice $0.038/min, chat $0.010/message, SMS $0.014/message, email $0.080/email; AI capabilities included in channel pricing (product page, 2026-09-14).

What it does

• Customer support
• Voice agent

How it compares

• CXone

  In the CCaaS market, which is a part of the broader Contact Center Infrastructure market that is still mainly held by traditional on-premises players, we compete against Amazon Connect, Avaya, Cisco, Five9, Genesys, and TalkDesk, as well as other niche vendors.

  Regulatory filing · 18 Sep 2026

Sources

Pricing

Pricing page · 14 Sep 2026

Rates quoted on aws.amazon.com/products/connect/customer/ (2026-09-14); admin guide links aws.amazon.com/connect/pricing/.

Description

Official documentation · 14 Sep 2026

What it does

Official documentation · 14 Sep 2026

Sold within

Pricing page · 14 Sep 2026

AWS publishes a per-channel rate card for this service on its own pricing page; it is metered on its own — the ceiling rule's own test for a standalone purchase (same shape as amazon-lex, amazon-kendra).

Name

Official documentation · 14 Sep 2026

URL

Official documentation · 14 Sep 2026

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