CXone
NiCE's contact-centre platform, sold as AI across the whole journey rather than a bolt-on: AI agents handling self-service and proactive outreach, Enlighten's domain-specific models, and separate copilots for agents and for supervisors.
Five published per-agent suites: Omnichannel $110, Essential $135, Core $169, Complete $209 and Ultimate $249 per agent per month, the Ultimate tier adding $0.25 per session. Billed monthly in arrears with no prepay, in the company's own words. Industry packages (banking, insurance, healthcare, retail, government) start at the Ultimate tier or are price-on-application.
What it does
- Customer support
- Speech to text
- Workflow automation
- Summarization
How it compares
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Amazon Connect Customer
In the CCaaS market, which is a part of the broader Contact Center Infrastructure market that is still mainly held by traditional on-premises players, we compete against Amazon Connect, Avaya, Cisco, Five9, Genesys, and TalkDesk, as well as other niche vendors.
Regulatory filing · 18 Sep 2026 -
AI Assistant for Webex Contact Center
In the CCaaS market, which is a part of the broader Contact Center Infrastructure market that is still mainly held by traditional on-premises players, we compete against Amazon Connect, Avaya, Cisco, Five9, Genesys, and TalkDesk, as well as other niche vendors.
Regulatory filing · 18 Sep 2026 -
Genesys Cloud CX
In the CCaaS market, which is a part of the broader Contact Center Infrastructure market that is still mainly held by traditional on-premises players, we compete against Amazon Connect, Avaya, Cisco, Five9, Genesys, and TalkDesk, as well as other niche vendors.
Regulatory filing · 18 Sep 2026 -
Zoom Virtual Agent
We also compete against certain UCaaS and collaboration software vendors such as 8x8, Vonage and Zoom, which offer basic CCaaS capabilities.
Regulatory filing · 18 Sep 2026 -
Verint Da Vinci AI and Bots
Key competitors include Alvaria, Inc., Calabrio, Inc., Genesys Cloud Services, Inc., NICE Ltd., Pegasystems Inc., Qualtrics International Inc., divisions of larger companies, including Microsoft Corporation, Alphabet Inc. (Google), Amazon.com, Inc., and Salesforce, Inc.
Regulatory filing · 19 Sep 2026 -
Five9 Genius AI
Additionally, as our Contact Center customer base continues to grow, we may face additional competition, including from Five9, Inc., Genesys, and NICE inContact.
Regulatory filing · 22 Sep 2026
Sources
- Pricing
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Five per-agent suites unchanged from the 2026-09-04 capture: Omnichannel $110, Essential $135, Core $169, Complete $209, Ultimate $249 per agent per month plus $0.25 per session. Monthly billing in arrears, no prepay. Industry packages (Ultimate Banking / Insurance / Healthcare / Retail / Government) all at $249 + $0.25 per session; Ultimate Government Experience additionally quotes from $2 per consumer per year for Medicaid.
- Description
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Official documentation · 4 Sep 2026
Its own words: "The AI platform built for better customer experience", delivering "AI across the entire CX journey, all on one enterprise-scale platform", and CXone as "the only platform that delivers best-of-breed AI capabilities across every pillar of customer engagement". It names AI Agents, Enlighten AI, Copilot for Agents and Copilot for Supervisors. Note that Mpower, which Wikipedia names, does not appear on the live page — CXone is the name used throughout.
- Sold within
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NiCE's CXone pricing page publishes "Core Packages": "Omnichannel Suite" "$110" "Per agent per month", then Essential ($135), Core ($169), Complete ($209) and Ultimate Suites, with "Request a quote" as the route.
- URL
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Official documentation · 5 Sep 2026
Dedicated CXone product page, fetched 200 on 2026-09-05. Links to /pricing in nav but shows no prices itself. NiCE also markets the platform as 'CXone Mpower' in campaign variants; the canonical page's own name is still plain CXone, so the name is unchanged.
Also from NiCE
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Copilot for Agents Application
An AI companion for customer service agents that provides real-time coaching and AI-assisted responses to drive agent productivity and engagement.
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Copilot for Supervisors Application
An AI copilot for contact centre supervisors that surfaces team analytics and performance monitoring so leaders can drive focus, productivity and engagement.
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Copilot for Leaders Application
A generative-AI product for CX leaders that turns customer interaction data into automated insights and recommended business actions.
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AI Agents for Self-Service AI agent
Agentic AI agents native to CXone that resolve customer requests end to end through intelligent voice and digital chat conversations.
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AI Agents for Process Automation Agent platform
AI agents that take action across connected back-office systems to automate business processes that would otherwise need manual or human-in-the-loop handling.
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AI Agents for Proactive Engagement AI agent
Conversational AI agents that initiate outbound customer conversations across the lifecycle, from onboarding and installation through service and retention.
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AI Agents for Sales and Marketing AI agent
AI agents that engage prospects and customers at the moment of intent across touchpoints to win new business and build loyalty.
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Xceed AI FRAML Platform
NICE Actimize's platform combining fraud prevention and anti-money-laundering compliance in one AI-powered system, aimed at credit unions and community banks; its Xceed AI Fraud, Xceed AI AML and Xceed AI Investigations modules use AI agents to monitor transactions, reduce false positives, prepare SARs and triage investigations.
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NiCE Interaction Analytics Application
Analyzes customer conversations for sentiment, intent and root causes.
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NiCE Knowledge Management Application
Provides governed knowledge for customers, agents and AI systems.
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NiCE Quality Management Application
Evaluates customer interactions using generative AI for automated scoring, summaries and coaching recommendations.
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NiCE Workforce Management Application
Forecasts demand and schedules contact-center staffing using AI.
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