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NiCE AI Routing

Application

by NiCE

Routes each customer interaction to the best agent or workflow by predicting the match from intent, context, availability and business rules.

Find alternatives to NiCE AI Routing

What it does

• Customer support

Sources

Pricing

Pricing page · 18 Oct 2026

The CXone packages list this product by name beside per-agent prices ("$110 Per agent per month" to "$249 / $0.25 Per agent per month"); which package includes it is not recoverable from the extracted table.

Description

Official documentation · 18 Oct 2026

Sold within

Not found · 18 Oct 2026

Listed by name among the CXone package contents; the table's Included / Add on / Consumption legend did not survive extraction, so the entitlement is not stated.

Name

Official documentation · 18 Oct 2026

"NiCE AI Routing"

URL

Official documentation · 18 Oct 2026

Own product page under NiCE's Products menu.

Deployment

Official documentation · 18 Oct 2026

"CXone gives enterprises a scalable, secure, and resilient cloud AI platform foundation."; the page sits inside the CXone platform.

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