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AI Agents for Self-Service

AI agent

by NiCE

Agentic AI agents native to CXone that resolve customer requests end to end through intelligent voice and digital chat conversations.

Find alternatives to AI Agents for Self-Service

No price on the product page - CTAs are 'Request a Quote' and 'Talk to an expert'. Appears on the CXone pricing table under Agentic Experience Automation as a plus-icon add-on, marked AI Ready / consumption-based on top of the per-agent suite subscription. No per-unit rate published.

What it does

• Customer support
• Voice agent
• Agent orchestration

How it compares

• Sierra

  In the Conversational and Agentic AI market, we compete against vendors such as Kore.ai, Sierra.ai, Cresta and Salesforce.

  Regulatory filing · 18 Sep 2026
• LivePerson AI Chatbot Agents

  In the digital engagement market, we compete against vendors such as LivePerson, which offer digital engagement and self-service capabilities for contact centers.

  Regulatory filing · 18 Sep 2026

Sources

Pricing

Pricing page · 5 Sep 2026

Own line item under Agentic Experience Automation; add-on, AI Ready / consumption-based.

Description

Official documentation · 5 Sep 2026

Headline 'AI agents for customer service - Standout service powered by the leading agentic AI'; 'NiCE AI Agents for Self-Service resolve requests through intelligent voice and digital chats'.

Sold within

Official documentation · 5 Sep 2026

'NiCE AI Agents are native to CXone and fully integrated into your tech stack.'

Also from NiCE

• CXone Platform

  NiCE's contact-centre platform, sold as AI across the whole journey rather than a bolt-on: AI agents handling self-service and proactive outreach, Enlighten's domain-specific models, and separate copilots for agents and for supervisors.

• Copilot for Agents Application

  An AI companion for customer service agents that provides real-time coaching and AI-assisted responses to drive agent productivity and engagement.

• Copilot for Supervisors Application

  An AI copilot for contact centre supervisors that surfaces team analytics and performance monitoring so leaders can drive focus, productivity and engagement.

• Copilot for Leaders Application

  A generative-AI product for CX leaders that turns customer interaction data into automated insights and recommended business actions.

• AI Agents for Process Automation Agent platform

  AI agents that take action across connected back-office systems to automate business processes that would otherwise need manual or human-in-the-loop handling.

• AI Agents for Proactive Engagement AI agent

  Conversational AI agents that initiate outbound customer conversations across the lifecycle, from onboarding and installation through service and retention.

• AI Agents for Sales and Marketing AI agent

  AI agents that engage prospects and customers at the moment of intent across touchpoints to win new business and build loyalty.

• Xceed AI FRAML Platform

  NICE Actimize's platform combining fraud prevention and anti-money-laundering compliance in one AI-powered system, aimed at credit unions and community banks; its Xceed AI Fraud, Xceed AI AML and Xceed AI Investigations modules use AI agents to monitor transactions, reduce false positives, prepare SARs and triage investigations.

• NiCE Interaction Analytics Application

  Analyzes customer conversations for sentiment, intent and root causes.

• NiCE Knowledge Management Application

  Provides governed knowledge for customers, agents and AI systems.

• NiCE Quality Management Application

  Evaluates customer interactions using generative AI for automated scoring, summaries and coaching recommendations.

• NiCE Workforce Management Application

  Forecasts demand and schedules contact-center staffing using AI.

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