AI for Service
Kore.ai's customer-service product: voice and digital AI agents that resolve cases end to end, real-time assistance and coaching for human contact-centre agents, automated quality management and an AI-native contact centre.
Find alternatives to AI for Service
What it does
- Customer support
- Voice agent
Features 3
- Voice and digital AI agentsAI agents that automate customer service with personalized support at scale across voice and digital channels.
- Quality managementAI-powered quality management that automates reviews on all calls.
- AI-native contact centerContact center with omnichannel engagement and AI-powered routing across AI and live agents.
How it compares
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AI Agents for Self-Service
In the Conversational and Agentic AI market, we compete against vendors such as Kore.ai, Sierra.ai, Cresta and Salesforce.
Regulatory filing · 13 Oct 2026
Sources
- Pricing
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No published price: the page offers "Request a demo" and "Speak to us"; kore.ai/pricing returns 404.
- Description
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Official documentation · 11 Oct 2026
"AI agents resolve cases end-to-end, support human agents, and continuously optimize as they go."; sections "Voice + Digital AI agents", "Agent Assist" ("Guided playbooks", "Real-time coaching", "Next-best actions"), "Quality Management" and "AI-Native contact center".
- What it does
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Official documentation · 11 Oct 2026
"It speaks. Natural, fluent, turn-taking. It reasons. ... It acts. Across your systems, in real time."; "Context-rich handoffs that pick up exactly where AI leaves off."
- Sold within
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Read the CX page, the sign-in page and the home page on 2026-10-11 with curl: the home page says the CX applications are "Built on Artemis" but no page states whether AI for Service is bought on its own, inside the Artemis platform, or as an add-on; kore.ai/pricing returns 404.
- Name
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Official documentation · 11 Oct 2026
Sign-in page lists the product by name: "AI for Service Leverage AI agents to create better, more valuable service experiences." The redirected marketing page itself is headed "Optimized AI for CX".
- URL
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Official documentation · 11 Oct 2026
Kore.ai's former product URL https://www.kore.ai/ai-for-service redirects here (checked 2026-10-11); the page is titled "AI Agents for Customer Service & Customer Experience".
- Deployment
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Official documentation · 11 Oct 2026
Hosted service reached through Kore.ai's sign-in portal.
- Interfaces
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Official documentation · 12 Oct 2026
Page: 'Deploy agents across the channels customers and employees already use, from voice and web to Slack, Teams, mobile, and more'.
- Intended for
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Official documentation · 11 Oct 2026
Enterprise contact centres; banking, healthcare and retail are named industries.
Also from Kore.ai
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Artemis Agent platform
Kore.ai's agent platform for building, testing, deploying and continuously optimizing enterprise AI agents, which are defined in its typed Agent Blueprint Language and traced in full across every session.
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Arch AI Agent platform
Multi-agent AI architect built into Kore.ai's Artemis platform that interviews stakeholders, proposes an agent topology, writes the agents in Kore's Agent Blueprint Language, runs test matrices and keeps proposing fixes from production traces.
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AI for Work Application
Kore.ai's employee-experience product: permission-aware enterprise search across 100+ connectors, plus pre-built AI agents that handle HR, IT and recruiting requests employees raise in Slack, Teams or by voice.
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