NiCE Workforce Management
Forecasts demand and schedules contact-center staffing using AI.
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No published pricing; demo/quote only. Whether a recurring free tier exists is not stated either way.
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Listed under NiCE's product portfolio (pattern extended from Quality Management, not independently re-fetched); no explicit CXone entitlement sentence confirmed.
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Also from NiCE
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CXone Platform
NiCE's contact-centre platform, sold as AI across the whole journey rather than a bolt-on: AI agents handling self-service and proactive outreach, Enlighten's domain-specific models, and separate copilots for agents and for supervisors.
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Copilot for Agents Application
An AI companion for customer service agents that provides real-time coaching and AI-assisted responses to drive agent productivity and engagement.
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Copilot for Supervisors Application
An AI copilot for contact centre supervisors that surfaces team analytics and performance monitoring so leaders can drive focus, productivity and engagement.
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Copilot for Leaders Application
A generative-AI product for CX leaders that turns customer interaction data into automated insights and recommended business actions.
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AI Agents for Self-Service AI agent
Agentic AI agents native to CXone that resolve customer requests end to end through intelligent voice and digital chat conversations.
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AI Agents for Process Automation Agent platform
AI agents that take action across connected back-office systems to automate business processes that would otherwise need manual or human-in-the-loop handling.
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AI Agents for Proactive Engagement AI agent
Conversational AI agents that initiate outbound customer conversations across the lifecycle, from onboarding and installation through service and retention.
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AI Agents for Sales and Marketing AI agent
AI agents that engage prospects and customers at the moment of intent across touchpoints to win new business and build loyalty.
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Xceed AI FRAML Platform
NICE Actimize's platform combining fraud prevention and anti-money-laundering compliance in one AI-powered system, aimed at credit unions and community banks; its Xceed AI Fraud, Xceed AI AML and Xceed AI Investigations modules use AI agents to monitor transactions, reduce false positives, prepare SARs and triage investigations.
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NiCE Interaction Analytics Application
Analyzes customer conversations for sentiment, intent and root causes.
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NiCE Knowledge Management Application
Provides governed knowledge for customers, agents and AI systems.
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NiCE Quality Management Application
Evaluates customer interactions using generative AI for automated scoring, summaries and coaching recommendations.
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