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Copilot for Agents

Application

by NiCE

An AI companion for customer service agents that provides real-time coaching and AI-assisted responses to drive agent productivity and engagement.

Find alternatives to Copilot for Agents

No standalone price published. Listed on the CXone pricing table under Workforce Empowerment as a plus-icon add-on across all five suites, marked 'AI Ready' / consumption-based, i.e. metered on top of the per-agent suite subscription ($110-$249 per agent per month). No per-unit rate is shown.

What it does

• Customer support
• Summarization
• Knowledge retrieval

How it compares

• AI Agents

  In addition, we are seeing some CRM companies, such as Salesforce and Zendesk, that provide a subset functionality of our broader offerings.

  Regulatory filing · 18 Sep 2026

Sources

Pricing

Pricing page · 5 Sep 2026

Appears as its own line item under Workforce Empowerment, plus-icon add-on in every suite, flagged AI Ready / consumption-based.

Description

Official documentation · 5 Sep 2026

Headline 'AI copilot for customer service agents'; body 'Empower customer service agents with an AI companion to drive productivity and engagement' and 'real-time coaching, AI-assisted customer service'.

Sold within

Official documentation · 5 Sep 2026

Page positions it under the Workforce Empowerment capability of the CXone platform.

Also from NiCE

• CXone Platform

  NiCE's contact-centre platform, sold as AI across the whole journey rather than a bolt-on: AI agents handling self-service and proactive outreach, Enlighten's domain-specific models, and separate copilots for agents and for supervisors.

• Copilot for Supervisors Application

  An AI copilot for contact centre supervisors that surfaces team analytics and performance monitoring so leaders can drive focus, productivity and engagement.

• Copilot for Leaders Application

  A generative-AI product for CX leaders that turns customer interaction data into automated insights and recommended business actions.

• AI Agents for Self-Service AI agent

  Agentic AI agents native to CXone that resolve customer requests end to end through intelligent voice and digital chat conversations.

• AI Agents for Process Automation Agent platform

  AI agents that take action across connected back-office systems to automate business processes that would otherwise need manual or human-in-the-loop handling.

• AI Agents for Proactive Engagement AI agent

  Conversational AI agents that initiate outbound customer conversations across the lifecycle, from onboarding and installation through service and retention.

• AI Agents for Sales and Marketing AI agent

  AI agents that engage prospects and customers at the moment of intent across touchpoints to win new business and build loyalty.

• Xceed AI FRAML Platform

  NICE Actimize's platform combining fraud prevention and anti-money-laundering compliance in one AI-powered system, aimed at credit unions and community banks; its Xceed AI Fraud, Xceed AI AML and Xceed AI Investigations modules use AI agents to monitor transactions, reduce false positives, prepare SARs and triage investigations.

• NiCE Interaction Analytics Application

  Analyzes customer conversations for sentiment, intent and root causes.

• NiCE Knowledge Management Application

  Provides governed knowledge for customers, agents and AI systems.

• NiCE Quality Management Application

  Evaluates customer interactions using generative AI for automated scoring, summaries and coaching recommendations.

• NiCE Workforce Management Application

  Forecasts demand and schedules contact-center staffing using AI.

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