AI Agents
Autonomous agents that resolve multi-step customer-service requests across messaging, email, voice and social channels, learning from each resolution and escalating to a human agent when needed.
Find alternatives to AI Agents
Every Suite and Support plan includes a baseline AI-resolution allowance at no extra cost; further resolutions are billed on a pay-for-value/outcome basis, with additional allowance purchasable. Zendesk does not publish a per-resolution rate.
What it does
- Customer support
- Agent orchestration
How it compares
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Freddy AI
...customer service suites such as Salesforce, Zendesk, Intercom...
Regulatory filing · 18 Sep 2026 -
Copilot for Agents
In addition, we are seeing some CRM companies, such as Salesforce and Zendesk, that provide a subset functionality of our broader offerings.
Regulatory filing · 18 Sep 2026 -
Fin AI Agent
Intercom (Fin)'s Fin remains reactive, struggles with complexity, and supports far fewer languages.
Official documentation · 19 Sep 2026 -
Agentforce Service
Salesforce's Agentforce requires extensive configuration, dedicated admin resources, and often custom development to achieve the same autonomy.
Official documentation · 19 Sep 2026
Sources
- Pricing
- Sold within
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Zendesk's pricing page states "Zendesk AI agents are included in every Suite and Support plan, with pricing based on the successful outcomes they deliver." Each plan carries "Included automated resolutions (up to 10k per year)", with committed and pay-as-you-go resolutions on top.
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