Freddy AI
The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.
Find alternatives to Freddy AI
Freddy AI is not priced as a unit. Its named products are priced apart: Freddy AI Agent is metered at $49/100 sessions above a per-plan included allowance, Freddy AI Copilot is a $29/agent/month add-on, and Freddy AI Insights is bundled into Enterprise. See the individual records.
What it does
- Customer support
- Workflow automation
How it compares
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Agentforce
...customer service suites such as Salesforce, Zendesk, Intercom, and legacy vendors, such as Oracle and SAP, and from customer relationship management vendors, such as Salesforce, HubSpot, Microsoft Dynamics, and Sage.
Regulatory filing · 18 Sep 2026 -
AI Agents
...customer service suites such as Salesforce, Zendesk, Intercom...
Regulatory filing · 18 Sep 2026 -
Microsoft Copilot Studio
...CRM vendors, such as Salesforce, HubSpot, Microsoft Dynamics, and Sage.
Regulatory filing · 18 Sep 2026 -
AI Agents
...we face competition from traditional IT service management vendors such as ServiceNow, BMC, and Ivanti...
Regulatory filing · 18 Sep 2026 -
Rovo
...as well as modern cloud-based providers, including Atlassian...
Regulatory filing · 18 Sep 2026 -
OCI Enterprise AI
...legacy vendors, such as Oracle and SAP...
Regulatory filing · 18 Sep 2026 -
SAP AI Launchpad
...legacy vendors, such as Oracle and SAP...
Regulatory filing · 18 Sep 2026 -
Fin AI Agent
For our customer experience products, we primarily face competition from customer service suites such as Salesforce, Zendesk, Intercom, and legacy vendors, such as Oracle and SAP.
Regulatory filing · 18 Sep 2026
Sources
- Pricing
-
Re-verified 2026-09-05: Growth $29, Pro $79, Enterprise $119 per agent per month billed annually; 'Freddy AI Agent (first 500 sessions included)' on all three; additional sessions '$49/100 sessions' on all three. Page also surfaces 'Freddy AI Copilot $29/agent/month' as a Pro/Enterprise add-on and Freddy AI Insights as Enterprise-only.
- Description
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Official documentation · 5 Sep 2026
Narrowed 2026-09-05 (batch 10): the umbrella page lists Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio as the named products; each now has its own record, so this record describes the layer only. Type moved agent-platform → platform, capabilities narrowed to what the umbrella page itself claims (summarization and translation are Copilot's).
- Sold within
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Official documentation · 4 Sep 2026
Freddy is not sold on its own: its allowance rides on a Freshworks seat.
- URL
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Official documentation · 27 Sep 2026
The stored URL, https://www.freshworks.com/freddy-ai/, now 404s (confirmed 2026-09-27); the umbrella AI-capability content moved to this page, which states the same umbrella pitch: "Freddy AI is Freshworks' suite of built-in capabilities that help businesses create exceptional customer and employee experiences."
Also from Freshworks
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Freddy AI Agent AI agent
A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.
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Freddy AI Copilot Application
An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.
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Freddy AI Insights Application
An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.
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Freddy AI Agent Studio Agent platform
A no-code studio for building, deploying, governing and improving custom AI agents that run against Freshservice data, connecting to the CMDB, service catalog and knowledge sources and deploying to the portal, Microsoft Teams and Slack in 40+ languages.
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Freddy AI Copilot for Developers Developer tool
A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.
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