Freddy AI Insights
An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.
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No standalone price and not sold as an add-on - a third distinct commercial mechanic, which is the third leg of the split. Bundled into the top tier only: included in Freshdesk Omni Enterprise at $119/agent/month billed annually, and in Freshservice Enterprise, which is custom-quoted. $119 is therefore the lowest published monthly price at which Freddy AI Insights can be obtained.
What it does
- Data analysis
- Summarization
Sources
- Pricing
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Included in Enterprise only; no separate add-on price shown anywhere on the page. freshworks.com/freshservice/pricing/ shows Freshservice Enterprise as custom-priced and lists Freddy AI Insights (with root cause analysis and customized insights) as included. Floor: Freshdesk Omni Enterprise $119/agent/month billed annually is the cheapest published plan carrying Freddy AI Insights.
- Description
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Official documentation · 5 Sep 2026
Page loads 200, titled 'Freddy AI Insights'; anomaly detection, proactive alerts, built-in root cause analysis, conversational insight generation, SLA and staffing monitoring.
- Sold within
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'Freddy AI Insights' listed only under the Enterprise column of Freshdesk Omni.
Also from Freshworks
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Freddy AI Platform
The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.
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Freddy AI Agent AI agent
A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.
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Freddy AI Copilot Application
An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.
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Freddy AI Agent Studio Agent platform
A no-code studio for building, deploying, governing and improving custom AI agents that run against Freshservice data, connecting to the CMDB, service catalog and knowledge sources and deploying to the portal, Microsoft Teams and Slack in 40+ languages.
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Freddy AI Copilot for Developers Developer tool
A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.
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