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Freshsales

Application

by Freshworks

A sales CRM in which Freddy AI scores leads, recommends deals and writes emails.

Find alternatives to Freshsales

What it does

• Sales outreach
• Email assistance

Features 6

• Lead capture and routingRuns sales campaigns and captures, qualifies, routes and tracks leads with Freddy AI.
• Kanban deal viewsKanban views with drag-and-drop cards for planning the sales process.
• 360-degree customer viewA 360° view of customers across their preferred channels for engaging with context.
• Lead intent scoresFreddy AI intent scores help focus on valuable leads.
• Deal recommendationsFreddy AI deal recommendations help avoid bottlenecks and plan accurately.
• Sales automationAutomates repetitive tasks to remove manual effort.

Sources

Pricing

Pricing page · 17 Oct 2026

"You can then select a plan and pay by credit card to continue using the product."

Description

Official documentation · 17 Oct 2026

"Focus on valuable leads with intent scores from Freddy AI."

What it does

Official documentation · 17 Oct 2026

"Freddy AI makes work smarter and easier, helping you around the clock: highlighting the best leads and deals, offering insights, and even writing emails."

Sold within

Official documentation · 17 Oct 2026

"Simplify selling and grow your revenue with productivity, collaboration, and insights."

Name

Official documentation · 17 Oct 2026

"Freshsales helps you run smart sales campaigns to generate more leads"

URL

Official documentation · 17 Oct 2026

"Freshsales helps you run smart sales campaigns to generate more leads"

Deployment

Official documentation · 17 Oct 2026

"When you sign up, you instantly get access to the fully-loaded CRM for 21 days."

Also from Freshworks

• Freddy AI Platform

  The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.

• Freddy AI Agent AI agent

  A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.

• Freddy AI Copilot Application

  An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.

• Freddy AI Insights Application

  An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.

• Freddy AI Agent Studio Agent platform

  A no-code studio for building, deploying, governing and improving custom AI agents that run against Freshservice data, connecting to the CMDB, service catalog and knowledge sources and deploying to the portal, Microsoft Teams and Slack in 40+ languages.

• Freddy AI Copilot for Developers Developer tool

  A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.

• FireHydrant Application

  Incident management platform for engineering teams that includes AI-generated incident summaries, call transcription and drafted retrospectives.

• Freshdesk Application

  Customer service helpdesk software with email AI agents that understand customer intent and take action to resolve, and an AI Copilot for agents.

• Freshdesk Omni Application

  Omnichannel customer service helpdesk software with ready-to-use AI agents that understand intent and take action to resolve across channels.

• Freshservice Application

  An IT service management platform whose AI interprets conversational requests, matches them to service context and resolves them end to end.

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