Freddy AI Copilot
An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.
Find alternatives to Freddy AI Copilot
Priced APART from Freddy AI Agent - this is what justifies the split. Sold as a per-seat add-on at $29/agent/month on Freshdesk Omni Pro and Enterprise, and at the same $29/agent/month billed annually on Freshservice Pro; included at no extra charge in Freshservice Enterprise. Licences are assigned per agent through role management. Requires a qualifying suite seat (Freshdesk Omni Pro $79/agent/month or Freshservice Pro $99/agent/month, billed annually), so $29 is the add-on price rather than a standalone entry price.
What it does
- Summarization
- Translation
- Email assistance
- Text generation
- Customer support
Sources
- Pricing
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Add-on line 'Freddy AI Copilot $29/agent/month', Independently re-fetched and confirmed. freshworks.com/freshservice/pricing/ carries the same $29/agent/month add-on with the Copilot components (response assistant, summarization, resolution, ticket and knowledge assistants) each marked $29/agent/month billed annually, and included in Freshservice Enterprise. Floor: $29/agent/month is the published add-on price; note it rides on a Pro seat, so the true all-in cost is higher.
- Description
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Official documentation · 5 Sep 2026
Page loads 200, titled 'Freddy AI Copilot'; reply drafting, 60+ language translation, summarization, resolution from ticket history, sentiment. Canonical path confirms Freshdesk Omni.
- Sold within
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'Freddy AI Copilot $29/agent/month' listed as an add-on under Pro and Enterprise.
Also from Freshworks
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Freddy AI Platform
The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.
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Freddy AI Agent AI agent
A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.
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Freddy AI Insights Application
An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.
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Freddy AI Agent Studio Agent platform
A no-code studio for building, deploying, governing and improving custom AI agents that run against Freshservice data, connecting to the CMDB, service catalog and knowledge sources and deploying to the portal, Microsoft Teams and Slack in 40+ languages.
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Freddy AI Copilot for Developers Developer tool
A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.
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