Freshchat
Messaging and live-chat product for customer support on web, app and messaging channels, with AI-driven bots, the Freddy AI Agent add-on billed per 100 sessions and the Freddy AI Copilot add-on for agents.
Find alternatives to Freshchat
What it does
- Customer support
Sources
- Pricing
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Free $0 for up to 10 agents; Growth $19, Pro $49, Enterprise $79 /agent/month billed annually; Freddy AI Agent $49 per 100 sessions; Freddy AI Copilot $29 /agent/month add-on.
- Description
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Official documentation · 18 Oct 2026
"Scale support with AI-driven bots on any channel ... Easily create and deploy AI-driven bot experiences across your website, native app, and messaging channels."
- What it does
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Official documentation · 18 Oct 2026
"Freddy AI Agent ( $49 per 100 sessions )" listed on the Growth plan and "Freddy AI Copilot $29 /agent/month" as an add-on.
- Sold within
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Self-serve plan cards "Try it free" on Free, Growth, Pro and Enterprise; nothing stands above it.
- Name
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Official documentation · 18 Oct 2026
Page title and footer Products list name "Freshchat".
- URL
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Official documentation · 18 Oct 2026
Freshworks' own product page, listed under Products in the site footer and menu.
- Deployment
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Official documentation · 18 Oct 2026
Hosted Freshworks product: "Try it free" sign-up and in-browser use; no self-hosted option is offered.
- Interfaces
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Official documentation · 18 Oct 2026
"Serve up smiles on any channel with Freshchat"; "Messaging, live chat, even email and voice".
- Intended for
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Free plan "For up to 10 agents" through Enterprise with skill-based routing and audit logs.
Also from Freshworks
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Freddy AI Platform
The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.
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Freddy AI Agent AI agent
A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.
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Freddy AI Copilot Application
An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.
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Freddy AI Insights Application
An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.
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Freddy AI Agent Studio Agent platform
A no-code studio for building, deploying, governing and improving custom AI agents that run against Freshservice data, connecting to the CMDB, service catalog and knowledge sources and deploying to the portal, Microsoft Teams and Slack in 40+ languages.
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Freddy AI Copilot for Developers Developer tool
A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.
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FireHydrant Application
Incident management platform for engineering teams that includes AI-generated incident summaries, call transcription and drafted retrospectives.
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Freshdesk Application
Customer service helpdesk software with email AI agents that understand customer intent and take action to resolve, and an AI Copilot for agents.
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Freshdesk Omni Application
Omnichannel customer service helpdesk software with ready-to-use AI agents that understand intent and take action to resolve across channels.
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Freshsales Application
A sales CRM in which Freddy AI scores leads, recommends deals and writes emails.
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Freshservice Application
An IT service management platform whose AI interprets conversational requests, matches them to service context and resolves them end to end.
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Freshmarketer Application
Marketing automation for email, SMS, WhatsApp and social campaigns, with Freddy AI for marketing that drafts personalized campaigns and insights, predictive segmentation and AI-powered chatbots that capture leads.
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Freshcaller Application
Cloud contact-center and phone platform with call routing, speech-enabled IVR and AI-powered voice bots that answer repetitive queries, priced per agent plus per-minute call charges.
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