F

Freshworks

FRSH

Application

Customer-service and IT-service software whose AI layer, Freddy, is sold as three named things: an AI Agent that resolves queries and processes refunds on its own, a Copilot that drafts and summarises beside a human agent, and Insights that reads the conversations back as metrics.

Total funding—

Market cap$3.4B

Employees5,300

Founded2010

HeadquartersSan Mateo, USA

StatusPublic

Products

Selected offerings — the AI products recorded here, not the vendor's full catalogue.

• Freddy AI Copilot for Developers Developer tool Sold on its own

  A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.

Inside Freshdesk Omni

• Freddy AI Agent AI agent Included with the parent

  A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.

• Freddy AI Copilot Application Paid add-on to the parent

  An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.

• Freddy AI Insights Application Included with the parent

  An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.

Inside Freshdesk Omni and the other Freshworks suites

• Freddy AI Platform Included with the parent

  The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.

Inside Freshservice

• Freddy AI Agent Studio Agent platform Included with the parent

  A no-code studio for building, deploying, governing and improving custom AI agents that run against Freshservice data, connecting to the CMDB, service catalog and knowledge sources and deploying to the portal, Microsoft Teams and Slack in 40+ languages.

Closest alternatives 10

ZZendeskPrivate · $10.2B8 of 12 capabilitiesShared product typeLarger scaleNamed in filingHandle customer support conversationsCompareSServiceNowPublic · $130.1B8 of 12 capabilitiesShared product typeLarger scaleNamed in filingAutomate a repetitive processCompareAAtlassianPublic · $48.2B9 of 12 capabilitiesShared product typeLarger scaleNamed in filingAutomate a repetitive processCompareSSalesforcePublic · $196.1BFreshworks FY2025 10-K.6 of 12 capabilitiesShared product typeLarger scaleNamed in filingAutomate a repetitive processCompareMMicrosoftPublic · $3.7T12 of 12 capabilitiesShared product typeLarger scaleNamed in filingAutomate a repetitive processCompareSSAPPublic · $256.3B6 of 12 capabilitiesShared product typeLarger scaleNamed in filingAutomate a repetitive processCompareHHaptikAcquired ($112M deal)Haptik's own comparison page for Contakt against Freshworks.2 of 12 capabilitiesShared product typeSourced competitorBuild and run AI agentsHandle customer support conversationsCompareFFinAcquired ($3.6B deal)Freshworks FY2025 10-K naming Intercom -- same rebrand-to-Fin resolution as above.4 of 12 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompareMmonday.comPublic · $3.9B3 of 12 capabilitiesShared product typeSame scale bandNamed in filingHandle customer support conversationsCompareOOraclePublic · $454.4B6 of 12 capabilitiesShared product typeLarger scaleNamed in filingAutomate a repetitive processCompare

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similar scale (private).2 of 12 capabilitiesShared product typeCompareAAAleph AlphaPrivate · $500M raisedFreddy AI Agent and PhariaAI do comparable work on translation; similar scale (private).4 of 12 capabilitiesShared product typeCompareDDuolingoPublic · $7.3BFreddy AI Copilot and Duolingo Max both serve buyers who need to draft and edit written content; same layer and the same scale band (small-cap).1 of 12 capabilitiesShared product typeSame scale bandCompareKHKakao HealthcarePrivateFreddy AI Copilot and PASTA both serve buyers who need to draft and edit written content; Kakao Healthcare's scale not recorded.2 of 12 capabilitiesShared product typeCompareMMintlifyPrivate · $500MFreddy AI Copilot for Developers and Mintlify Agent do comparable work on code generation; smaller scale (private).3 of 12 capabilitiesShared product typeSmaller scaleCompare

Closest alternatives are pairs a vendor page itself compares. Similar products are matched from what each product does; nothing in that group is asserted as a rivalry.

Sources

Total funding

Checked — none published

Listed on NASDAQ; pre-IPO funding is not the relevant figure and no total is published.

Market cap

Third-party database · 4 Sep 2026

Market capitalisation $3.37B, read 2026-09-04.

Employees

Wikipedia · 4 Sep 2026

Infobox: ~5,300 (2025).

Founded

Wikipedia · 4 Sep 2026

Infobox: founded 2010 in Chennai, India as Freshdesk, by Girish Mathrubootham and Shan Krishnasamy; NASDAQ: FRSH.

Revenue (TTM)

Third-party database · 4 Sep 2026

$903.87M trailing twelve months, read 2026-09-04, up 15.6%. Wikipedia's infobox gives $838.8M for FY2025; the TTM figure is the fresher one and matches this column's basis.

Open Freshworks in the directory

Something wrong here? Send a correction — quote this company id: freshworks.