Freshworks vs monday.com
Relationship
Assembled from the recorded fields for this pair, not hand-checked. The comparison below is read from each company’s own profile.
3 of 12 capabilities — Shares agent orchestration, customer support and workflow automation.
Ludbee capability tags · from the product recordsShared product type — Both ship application and platform.
Ludbee product recordsSame scale band — Both small-cap.
Ludbee scale bands · from valuation and funding figuresNamed in filing — “Our competitors include the following: companies that primarily offer project and work management solutions... This includes companies such as Asana, Inc., Smartsheet Inc., Notion Labs, Inc., Atlassian Corporation PLC (Trello), ClickUp, an…”
sec.gov · checked 2026-09-18Handle customer support conversations — Rivals on this job — Answer, triage and resolve customer questions across chat, email and tickets, escalating to a human when needed.
Ludbee needs vocabulary · the scope on the sourced edgeAligned comparison
Capability overlap
Shared · 3
Not verified for monday.com · 9
Recorded for Freshworks. monday.com’s product records say nothing either way — a missing record is not a missing capability.
Not verified for Freshworks · 3
Recorded for monday.com. Freshworks’s product records say nothing either way — a missing record is not a missing capability.
Products, side by side
Algorithmic pairing — assembled from recorded fields, not hand-checked
Freshworks
Application
An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.
An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.
Platform
The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.
monday.com
Application
Sales CRM for pipelines, contacts and deal activity, with AI that drafts outreach and summarises accounts.
AI meeting assistant that joins calls, transcribes, and automatically updates monday CRM with decisions, action items and owners.
AI-powered email marketing product for building, launching and optimizing personalized campaigns, powered by live CRM data.
Manage software development with AI-assisted sprint planning, roadmaps and workflows.
Service desk for ticket intake and routing, with AI agents that triage and answer requests.
AI assistant that analyzes workspace context and carries out work tasks on request.
Platform
Board-based platform for running projects and processes, with AI agents that draft, categorise and route items.
No counterpart
Freshworks sells these in a stack layer with no product recorded for monday.com yet — nothing on the other side to compare them against.
AI agent
A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.
Agent platform
A no-code studio for building, deploying, governing and improving custom AI agents that run against Freshservice data, connecting to the CMDB, service catalog and knowledge sources and deploying to the portal, Microsoft Teams and Slack in 40+ languages.
Developer tool
A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.