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Freddy AI Agent Studio

Agent platform

by Freshworks

A no-code studio for building, deploying, governing and improving custom AI agents that run against Freshservice data, connecting to the CMDB, service catalog and knowledge sources and deploying to the portal, Microsoft Teams and Slack in 40+ languages.

Find alternatives to Freddy AI Agent Studio

No standalone price. Freshworks states Agent Studio became generally available on the Freshservice Growth and Pro plans on May 14, 2026, so it rides the seat price - Freshservice Growth $49/agent/month, Pro $99/agent/month, billed annually - while the agents it builds consume the separately metered Freddy AI Agent sessions. No price floor is asserted because the Freshservice pricing page does not itself name Agent Studio as a plan line item; the plan availability comes from the launch announcement.

What it does

• Agent orchestration
• Workflow automation
• Knowledge retrieval
• Customer support

How it compares

• Contakt

  Contakt, by Haptik, and Freshworks are two powerful, feature-packed suites designed to streamline customer support.

  Official documentation · 19 Sep 2026
• Contakt

  Contakt, by Haptik, and Freshworks are two powerful, feature-packed suites designed to streamline customer support.

  Official documentation · 19 Sep 2026

Sources

Pricing

Company disclosure · 5 Sep 2026

'Freddy AI Agent Studio - GA on Growth and Pro plans for Freshservice starting May 14'; no separate charge stated.

Description

Official documentation · 5 Sep 2026

Product page titled 'Freddy AI Agent Studio'; build/deploy/govern/improve, 30+ ready-to-use workflows, CMDB and catalog integration, portal/Teams/Slack, 40+ languages, role-based access and auditability. Governance controls and performance analytics are marked 'Coming soon' on the page.

Sold within

Official documentation · 5 Sep 2026

Freshservice AI page lists Freddy AI Agent Studio, Freddy AI Copilot and Freddy AI Insights as the three components of Freddy AI in Freshservice.

Also from Freshworks

• Freddy AI Platform

  The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.

• Freddy AI Agent AI agent

  A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.

• Freddy AI Copilot Application

  An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.

• Freddy AI Insights Application

  An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.

• Freddy AI Copilot for Developers Developer tool

  A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.

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