Freshdesk Omni
Omnichannel customer service helpdesk software with ready-to-use AI agents that understand intent and take action to resolve across channels.
Find alternatives to Freshdesk Omni
What it does
- Customer support
Features 4
- Freshdesk MCPConnects Freshdesk with AI tools and apps through MCP to bring customer data into workflows.
- Unified omnichannel workspaceBrings all channels, customer context and AI together in one place for agents.
- Free AI onboardingHands-on guidance to set up and optimize AI, included with the product.
- Out-of-the-box AI agentsPre-built AI agents for real support use cases that can resolve from day one.
Sources
- Pricing
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"$29 /agent/month, billed annually"
- Description
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Official documentation · 17 Oct 2026
"Launch ready-to-use AI agents that understand intent and take action to resolve across channels."
- What it does
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Official documentation · 17 Oct 2026
"Launch ready-to-use AI agents that understand intent and take action to resolve across channels."
- Sold within
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Official documentation · 17 Oct 2026
"Freshdesk Omni Customer Support Software Pricing & Plans"
- Name
-
Official documentation · 17 Oct 2026
"Freshdesk Omni Customer Support Software Pricing & Plans"
- URL
-
Official documentation · 17 Oct 2026
"Freshdesk Omni Customer Support Software Pricing & Plans"
- Deployment
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Official documentation · 17 Oct 2026
"When you sign up, you instantly get access to our Enterprise plan for 14 days"
- Interfaces
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Official documentation · 18 Oct 2026
Page: 'Through MCP, bring customer data into everyday workflows and automate support at scale'.
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Freddy AI Platform
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Freddy AI Agent AI agent
A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.
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Freddy AI Copilot Application
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Freddy AI Insights Application
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Freddy AI Agent Studio Agent platform
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Freddy AI Copilot for Developers Developer tool
A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.
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