Freshservice
An IT service management platform whose AI interprets conversational requests, matches them to service context and resolves them end to end.
Find alternatives to Freshservice
What it does
- Customer support
- Workflow automation
Features 5
- Incident ManagementProactive incident management paired with on-call management and dependency mapping.
- Low-code orchestrationConfigurable workflows with low-code orchestration, intelligent routing and a smart catalog.
- CMDB and asset managementA connected platform and CMDB give IT context across ITSM, ITAM, ITOM and ESM.
- Freshservice MCPConnects AI agents and tools to Freshservice context through MCP with configurable access controls.
- Continuous asset discoveryRuns discovery in the background to keep asset and dependency records accurate.
Sources
- Pricing
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"$19 /agent/month, billed annually"
- Description
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Official documentation · 17 Oct 2026
"Interpret conversational requests, match them to the right service context, and resolve them end to end."
- What it does
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Official documentation · 17 Oct 2026
"Interpret conversational requests, match them to the right service context, and resolve them end to end."
- Sold within
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Official documentation · 17 Oct 2026
"Service, operations, and assets unified"
- Name
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Official documentation · 17 Oct 2026
"Freshservice brings it all onto one AI-powered platform, built on ITIL best practices"
- URL
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Official documentation · 17 Oct 2026
"Freshservice brings it all onto one AI-powered platform, built on ITIL best practices"
- Deployment
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Official documentation · 17 Oct 2026
"After you sign up, you get free unrestricted access to all the features available in Freshservice for 14 days"
- Interfaces
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Official documentation · 18 Oct 2026
Page: 'Connect AI agents and tools to the right Freshservice context through MCP, with the access and permission controls you configure'.
Also from Freshworks
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Freddy AI Platform
The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.
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Freddy AI Agent AI agent
A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.
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Freddy AI Copilot Application
An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.
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Freddy AI Insights Application
An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.
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Freddy AI Agent Studio Agent platform
A no-code studio for building, deploying, governing and improving custom AI agents that run against Freshservice data, connecting to the CMDB, service catalog and knowledge sources and deploying to the portal, Microsoft Teams and Slack in 40+ languages.
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Freddy AI Copilot for Developers Developer tool
A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.
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FireHydrant Application
Incident management platform for engineering teams that includes AI-generated incident summaries, call transcription and drafted retrospectives.
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Freshdesk Application
Customer service helpdesk software with email AI agents that understand customer intent and take action to resolve, and an AI Copilot for agents.
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Freshdesk Omni Application
Omnichannel customer service helpdesk software with ready-to-use AI agents that understand intent and take action to resolve across channels.
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Freshsales Application
A sales CRM in which Freddy AI scores leads, recommends deals and writes emails.
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