Freddy AI Agent
A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.
Find alternatives to Freddy AI Agent
Metered on top of a seat. Every Freshdesk Omni plan lists 'Freddy AI Agent (first 500 sessions included)' - Growth $29/agent/month, Pro $79, Enterprise $119, billed annually - with additional sessions at $49/100 sessions on all plans. Freshsales lists the same $49/100 sessions rate across Growth ($9), Pro ($39) and Enterprise ($59) per user per month. Freshservice Enterprise bundles 'Freddy AI Agent (Classic)' with 1,200 sessions per year. Freshworks defines a session as all interactions between an end user and an AI Agent within a window: 24 hours from the start of a chat conversation, or 72 hours from a customer's first email.
What it does
- Customer support
- Workflow automation
- Translation
- Knowledge retrieval
How it compares
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monday service
Our competitors include the following: companies that primarily offer project and work management solutions... This includes companies such as Asana, Inc., Smartsheet Inc., Notion Labs, Inc., Atlassian Corporation PLC (Trello), ClickUp, and Freshworks Inc. companies that primarily offer customer relationship management solutions. This includes companies such as HubSpot, Pipedrive, Zoho Corp., and SugarCRM companies that primarily offer enterprise service management tools. This includes companies such as Freshworks Inc. (Freshservice), and Atlassian Corporation PLC (Jira Service Management). companies that primarily offer software development tools. This includes companies such as Atlassian Corporation PLC (Jira).
Regulatory filing · 18 Sep 2026
Sources
- Pricing
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'Freddy AI Agent (first 500 sessions included)' on Growth/Pro/Enterprise; '$49/100 sessions' overage on all plans. Independently re-fetched; both reads agree on the plan prices, the included-session count and the overage rate. The 24h-chat / 72h-email session definition is NOT on this page - it comes from support.freshdesk.com/support/solutions/articles/50000011515-manage-freddy-ai-add-ons, which also states sessions are sold in packs of 100 for $49 and that new Growth/Pro/Enterprise customers get 500 complimentary sessions. Floor: Growth $29/agent/month billed annually is the cheapest published plan that includes Freddy AI Agent.
- Description
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Official documentation · 5 Sep 2026
Product page titled 'Freddy AI Agent'; no-code conversational agent, 60+ languages, 50+ prebuilt agentic workflows, real-time actions, escalation with context.
- Sold within
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Listed as a line item inside every Freshdesk Omni plan.
Also from Freshworks
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Freddy AI Platform
The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.
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Freddy AI Copilot Application
An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.
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Freddy AI Insights Application
An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.
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Freddy AI Agent Studio Agent platform
A no-code studio for building, deploying, governing and improving custom AI agents that run against Freshservice data, connecting to the CMDB, service catalog and knowledge sources and deploying to the portal, Microsoft Teams and Slack in 40+ languages.
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Freddy AI Copilot for Developers Developer tool
A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.
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