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Freshdesk

Application

by Freshworks

Customer service helpdesk software with email AI agents that understand customer intent and take action to resolve, and an AI Copilot for agents.

Find alternatives to Freshdesk

What it does

• Customer support

Features 4

• Freshdesk MCPConnects Freshdesk with AI tools and apps through MCP to bring customer data into workflows.
• Performance benchmarkingCompares team support metrics with global standards and gives data-backed recommendations.
• Free AI onboardingHands-on guidance to set up and optimize AI, included with the product.
• Out-of-the-box AI agentsPre-built AI agents for real support use cases that can resolve from day one.

Sources

Pricing

Pricing page · 17 Oct 2026

"$19 /agent/month, billed annually"

Description

Official documentation · 17 Oct 2026

"Launch email AI agents that understand customer intent and take action to resolve."

What it does

Official documentation · 17 Oct 2026

"Launch email AI agents that understand customer intent and take action to resolve."

Sold within

Official documentation · 17 Oct 2026

"Freshdesk Customer Support Software Pricing & Plans"

Name

Official documentation · 17 Oct 2026

"Freshdesk brings ready-to-use AI, people, and workflows together"

URL

Official documentation · 17 Oct 2026

"Freshdesk brings ready-to-use AI, people, and workflows together"

Deployment

Official documentation · 17 Oct 2026

"When you sign up, you instantly get access to our Enterprise plan for 14 days"

Interfaces

Official documentation · 18 Oct 2026

Page: 'Through MCP, bring customer data into everyday workflows and automate support at scale'.

Also from Freshworks

• Freddy AI Platform

  The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.

• Freddy AI Agent AI agent

  A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.

• Freddy AI Copilot Application

  An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.

• Freddy AI Insights Application

  An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.

• Freddy AI Agent Studio Agent platform

  A no-code studio for building, deploying, governing and improving custom AI agents that run against Freshservice data, connecting to the CMDB, service catalog and knowledge sources and deploying to the portal, Microsoft Teams and Slack in 40+ languages.

• Freddy AI Copilot for Developers Developer tool

  A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.

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• Freshdesk Omni Application

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• Freshsales Application

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• Freshservice Application

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• Freshchat Application

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• Freshmarketer Application

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• Freshcaller Application

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