Contakt
Customer-service platform running AI agents alongside human agents across a company's support channels.
No charging model could be established from an official page. Haptik quotes per deployment.
What it does
- Customer support
- Agent orchestration
How it compares
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Freddy AI Agent Studio
Contakt, by Haptik, and Freshworks are two powerful, feature-packed suites designed to streamline customer support.
Official documentation · 19 Sep 2026 -
Freddy AI Agent Studio
Contakt, by Haptik, and Freshworks are two powerful, feature-packed suites designed to streamline customer support.
Official documentation · 19 Sep 2026
Sources
- Sold within
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The Contakt page states no pricing or packaging; Haptik's own comparison blog gives only a model (Pricing row: "Conversations-based") with no rate, plan or signup, and /pricing redirects to the homepage.
Also from Haptik
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Haptik Agent Analytics Application
Analyzes customer-service conversations and human/AI agent performance.
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AI Agent Builder Application
No/low-code studio for building custom AI agents deployed across web, chat and voice, with model choice (GPT, Llama, Claude), 100+ integrations and grounded guardrails.
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Smart Agent Chat Application
Assists human support agents with contextual AI suggestions during live chat conversations.
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Voice AI Agents AI agent
AI-powered voice agents automating inbound/outbound calling for lead qualification, recommendations, bookings and support in 100+ languages, without traditional IVR.
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