Haptik

Application

Indian AI conversational assistant platform acquired by Reliance Jio.

Total funding$112M
Valuation—
Employees200
Founded2013
HeadquartersMumbai, India
StatusAcquired
Total funding (est.) — techcrunch.com · 4 Apr 2019Employees — haptik.ai · 27 Aug 2026Founded — en.wikipedia.org · 11 Sep 2026
haptik.ai

Products

Selected offerings — the AI products recorded here, not the vendor's full catalogue.

Inside Haptik

Closest alternatives 1

FreshworksPublic · $3.4BHaptik's own comparison page for Contakt against Freshworks.2 of 5 capabilitiesShared product typeSourced competitorBuild and run AI agentsHandle customer support conversationsCompare

Similar products 78

How this list is ranked ↗

ForethoughtPrivate · $115M raisedVoice AI Agents and Forethought Voice do comparable work on voice agent; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.3 of 5 capabilitiesShared product typeCompareCognigyAcquiredSmart Agent Chat and Cognigy Live Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; both acquired, so no independent scale on either side.4 of 5 capabilitiesShared product typeCompareDecagonPrivate · $4.5BHaptik Agent Analytics and Experiments both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Haptik is acquired, with no independent scale.4 of 5 capabilitiesShared product typeCompareGenesysPrivateInterakt and Predictive Engagement do comparable work on customer support and sales outreach; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale; Genesys's scale not recorded.4 of 5 capabilitiesShared product typeCompareLivePersonAcquiredSmart Agent Chat and LivePerson AI Chatbot Agents do comparable work on customer support; both also serve buyers who need to handle customer support conversations; both acquired, so no independent scale on either side.3 of 5 capabilitiesShared product typeCompareKore.aiPrivateContakt and Artemis do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale; Kore.ai's scale not recorded.2 of 5 capabilitiesShared product typeCompareNiCEPublic · $6.5BHaptik Agent Analytics and NiCE Quality Management both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Haptik is acquired, with no independent scale.5 of 5 capabilitiesShared product typeCompareYellow.aiPrivateSmart Agent Chat and Agent Assist do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale; Yellow.ai's scale not recorded.4 of 5 capabilitiesShared product typeCompareAdaPrivateHaptik and Ada AI Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale; Ada's scale not recorded.1 of 5 capabilitiesShared product typeCompareCrestaPrivate · $1.6BSmart Agent Chat and Knowledge Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.4 of 5 capabilitiesShared product typeCompareZendeskPrivate · $10.2BContakt and AI Agents do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.4 of 5 capabilitiesShared product typeCompareSierraPrivate · $15.8BOverlaps on agent orchestration, customer support, evaluation and observability and 1 more; Haptik is acquired, with no independent scale.4 of 5 capabilitiesShared product typeCompareFinAcquired ($3.6B deal)Haptik Agent Analytics and Fin Analyze both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; both acquired, so no independent scale on either side.3 of 5 capabilitiesShared product typeCompareSoundHound AIPublic · $3.1BContakt and OASYS do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.3 of 5 capabilitiesShared product typeCompareSalesforcePublic · $196.1BOverlaps on agent orchestration, customer support and sales outreach; Haptik is acquired, with no independent scale.3 of 5 capabilitiesShared product typeCompareTwilioPublic · $36.5BSmart Agent Chat and Twilio Agent Copilot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.3 of 5 capabilitiesShared product typeCompareCrescendoPrivate · $500MVoice AI Agents and Crescendo Concierge do comparable work on voice agent; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareParloaPrivate · $3BVoice AI Agents and Parloa AMP do comparable work on voice agent; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareFive9Public · $2.7BHaptik and Five9 Genius AI do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale; ships platform rather than the same layer.2 of 5 capabilitiesDifferent layerComparemonday.comPublic · $3.9BOverlaps on agent orchestration, customer support and sales outreach; Haptik is acquired, with no independent scale.3 of 5 capabilitiesShared product typeCompareKrispPrivateSmart Agent Chat and Krisp Agent Assist do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale; Krisp's scale not recorded.1 of 5 capabilitiesShared product typeCompareKlaviyoPublic · $5.5BSmart Agent Chat and Klaviyo Customer Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.1 of 5 capabilitiesShared product typeCompareServiceNowPublic · $130.1BOverlaps on agent orchestration, customer support, evaluation and observability and 1 more; Haptik is acquired, with no independent scale.4 of 5 capabilitiesShared product typeCompareK HealthPrivate · $380M raisedSmart Agent Chat and PatientGPT do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.1 of 5 capabilitiesShared product typeCompareVerint SystemsAcquiredHaptik Agent Analytics and Verint Quality Bot both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; both acquired, so no independent scale on either side.3 of 5 capabilitiesShared product typeCompareEliseAIPrivate · $384M raisedSmart Agent Chat and VoiceAI do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareZoomPublic · $28.7BSmart Agent Chat and Zoom Workforce Management do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.5 of 5 capabilitiesShared product typeCompareAssort HealthPrivate · $1.2BVoice AI Agents and Assort Concierge do comparable work on voice agent; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeComparePegasystemsPublic · $6.1BSmart Agent Chat and Pega Customer Service do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareClayPrivate · $319M raisedOverlaps on agent orchestration and sales outreach; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareHippocratic AIPrivate · $3.5BVoice AI Agents and Hippocratic AI Healthcare Agents do comparable work on voice agent; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareWorkdayPublic · $49.3BSmart Agent Chat and Workday Paradox Conversational ATS do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.3 of 5 capabilitiesShared product typeCompareIBMPublic · $216.6BHaptik and IBM Watson Assistant do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.4 of 5 capabilitiesShared product typeCompareHubSpotPublic · $13BContakt and Agent Hub do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.3 of 5 capabilitiesShared product typeCompareMicrosoftPublic · $3.7TOverlaps on agent orchestration, customer support and evaluation and observability; Haptik is acquired, with no independent scale.3 of 5 capabilitiesShared product typeCompareElevenLabsPrivate · $11BHaptik and ElevenLabs Agents do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareAtlassianPublic · $48.2BSmart Agent Chat and Customer Service Management do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.3 of 5 capabilitiesShared product typeCompareAmazonPublic · $2.8TOverlaps on agent orchestration, customer support, evaluation and observability and 1 more; Haptik is acquired, with no independent scale.4 of 5 capabilitiesShared product typeCompareVeeva SystemsPublic · $45.5BSmart Agent Chat and Veeva Ostro do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareCiscoPublic · $433.3BSmart Agent Chat and Cisco IQ do comparable work on customer support; Haptik is acquired, with no independent scale.4 of 5 capabilitiesShared product typeCompareOtter.aiPrivateInterakt and Otter AI Sales Notetaker do comparable work on sales outreach; Haptik is acquired, with no independent scale; Otter.ai's scale not recorded.1 of 5 capabilitiesShared product typeCompareOraclePublic · $454.4BOverlaps on agent orchestration, customer support and voice agent; Haptik is acquired, with no independent scale.3 of 5 capabilitiesShared product typeCompareXiao-iPublicHaptik and Xiao-i cognitive intelligence platform do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale; Xiao-i's scale not recorded.2 of 5 capabilitiesShared product typeCompareAdobePublic · $115.9BSmart Agent Chat and Adobe Brand Concierge do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareCerencePublic · $384.9MVoice AI Agents and Dealer Assist Agent do comparable work on voice agent; Haptik is acquired, with no independent scale.3 of 5 capabilitiesShared product typeCompareYandexPublicSmart Agent Chat and Yandex SpeechSense do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale; Yandex's scale not recorded.3 of 5 capabilitiesShared product typeCompareEvenUpPrivate · $2BVoice AI Agents and EvenUp Communication Agents do comparable work on voice agent; Haptik is acquired, with no independent scale.1 of 5 capabilitiesShared product typeCompareZoomInfoPublic · $1.1BInterakt and ZoomInfo Copilot do comparable work on sales outreach; Haptik is acquired, with no independent scale.1 of 5 capabilitiesShared product typeCompareTIFINPrivate · $842MInterakt and TIFIN AMP do comparable work on sales outreach; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareListen LabsPrivate · $100M raisedVoice AI Agents and Listen do comparable work on voice agent; Haptik is acquired, with no independent scale.1 of 5 capabilitiesShared product typeCompareAlphabet (Google)Public · $4.2TContakt and Customer Experience Agent Studio do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.4 of 5 capabilitiesShared product typeCompareMeta PlatformsPublic · $1.5TInterakt and Meta Business Agent do comparable work on customer support and sales outreach; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.3 of 5 capabilitiesShared product typeCompareAlvariaPrivateHaptik and Alvaria Intelligence Platform (AIP) do comparable work on customer support; Haptik is acquired, with no independent scale; Alvaria's scale not recorded; ships platform rather than the same layer.1 of 5 capabilitiesDifferent layerCompareRoxPrivateInterakt and Rox Revenue Agents do comparable work on sales outreach; Haptik is acquired, with no independent scale; Rox's scale not recorded.1 of 5 capabilitiesShared product typeCompareSpeakPrivate · $162M raisedVoice AI Agents and Speak for Business do comparable work on voice agent; Haptik is acquired, with no independent scale.1 of 5 capabilitiesShared product typeCompareCopy.aiAcquired ($13.9M deal)Overlaps on agent orchestration and sales outreach; both acquired, so no independent scale on either side.2 of 5 capabilitiesShared product typeCompareMoveworksAcquiredOverlaps on agent orchestration; both acquired, so no independent scale on either side.1 of 5 capabilitiesShared product typeCompareApplePublic · $4.6TVoice AI Agents and Siri AI do comparable work on voice agent; Haptik is acquired, with no independent scale.1 of 5 capabilitiesShared product typeCompareUniphorePrivate · $2.5BOverlaps on agent orchestration, customer support and voice agent; Haptik is acquired, with no independent scale.3 of 5 capabilitiesShared product typeCompareNAVER CloudPrivateSmart Agent Chat and CLOVA Chatbot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale; NAVER Cloud's scale not recorded.2 of 5 capabilitiesShared product typeCompareFurhat RoboticsPrivateVoice AI Agents and FurhatAI do comparable work on voice agent; Haptik is acquired, with no independent scale; Furhat Robotics's scale not recorded; ships platform and robot rather than the same layer.1 of 5 capabilitiesDifferent layerCompareTencentPublic · $510.1BContakt and Tencent Cloud Agent Development Platform do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareByteDancePrivateHaptik Agent Analytics and Coze Loop both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Haptik is acquired, with no independent scale; ByteDance's scale not recorded.2 of 5 capabilitiesShared product typeCompareMercorPrivate · $20BHaptik Agent Analytics and Mercor Enterprise Evals both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Haptik is acquired, with no independent scale; ships data service rather than the same layer.1 of 5 capabilitiesDifferent layerCompareDataikuPrivate · $3.7BOverlaps on agent orchestration and evaluation and observability; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareHuawei CloudPrivateHaptik and Question Answering Bot (QABot) do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale; Huawei Cloud's scale not recorded.1 of 5 capabilitiesShared product typeCompareHarveyPrivate · $11BOverlaps on agent orchestration and evaluation and observability; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareSarvam AIPrivate · $275M raisedVoice AI Agents and Sarvam Voice Agents do comparable work on voice agent; Haptik is acquired, with no independent scale.1 of 5 capabilitiesShared product typeCompareFiddler AIPrivate · $100M raisedHaptik Agent Analytics and Fiddler Continuous Evaluations both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareDXPrivateHaptik Agent Analytics and AI Code Insights both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Haptik is acquired, with no independent scale; DX's scale not recorded.2 of 5 capabilitiesShared product typeCompareZscalerPublic · $30.5BOverlaps on evaluation and observability; Haptik is acquired, with no independent scale.1 of 5 capabilitiesShared product typeCompare01.AIPrivateInterakt and TopSales AI do comparable work on sales outreach; Haptik is acquired, with no independent scale; 01.AI's scale not recorded.2 of 5 capabilitiesShared product typeCompareSiemensPublic · $244.7BHaptik Agent Analytics and Industrial AI Suite both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareRobinhoodPublic · $108.6BOverlaps on agent orchestration; Haptik is acquired, with no independent scale.1 of 5 capabilitiesShared product typeCompareHume AIPrivateHaptik Agent Analytics and Kairos Platform both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Haptik is acquired, with no independent scale; Hume AI's scale not recorded.2 of 5 capabilitiesShared product typeCompareWriterPrivate · $1.9BOverlaps on agent orchestration; Haptik is acquired, with no independent scale.1 of 5 capabilitiesShared product typeCompareArthur AIPrivate · $62.7M raisedHaptik Agent Analytics and Arthur both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Haptik is acquired, with no independent scale.2 of 5 capabilitiesShared product typeCompareGlean (Glean Technologies)Private · $7.2BOverlaps on agent orchestration; Haptik is acquired, with no independent scale.1 of 5 capabilitiesShared product typeCompare

Closest alternatives are pairs a vendor page itself compares. Similar products are matched from what each product does; nothing in that group is asserted as a rivalry.

Sources

Total funding

News reporting · 4 Apr 2019

TechCrunch's coverage of Reliance Jio's $100M majority-stake purchase in Haptik (2019); combined with roughly $12M raised in prior venture rounds, this totals $112M. Recorded as "funding" in this dataset's convention though a majority-stake acquisition price is a different kind of capital event than a venture round — see the status note on this same company for the acquisition itself.

Employees

Company disclosure · 27 Aug 2026

"a global team of 200+ believers" on Haptik's own about page, read 2026-08-27. A "+" figure is recorded as its floor. The page carries no date, so this as_of is the day it was read, not the figure's effective date.

Founded

Wikipedia · 11 Sep 2026

Wikipedia infobox "founded" field (August 2013).

Status

News reporting · 4 Apr 2019

TechCrunch: Reliance Jio (via Reliance Jio Digital Services) bought an 87% stake in Haptik for roughly $100M / INR 700 crore, announced 2019-04-04. Confirmed via a second source, inc42's contemporaneous coverage. No acquired edge: Reliance Jio is not a company record in this directory.

Open Haptik in the directory

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