Haptik vs Yandex
Relationship
Smart Agent Chat and Yandex SpeechSense do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale; Yandex's scale not recorded.
Assembled from the recorded fields for this pair, not hand-checked. The comparison below is read from each company’s own profile.
3 of 5 capabilities — Shares agent orchestration, customer support and voice agent.
Ludbee capability tags · from the product recordsShared product type — Both ship application.
Ludbee product recordsAligned comparison
Capability overlap
Shared · 3
Not verified for Yandex · 2
Recorded for Haptik. Yandex’s product records say nothing either way — a missing record is not a missing capability.
Not verified for Haptik · 15
Recorded for Yandex. Haptik’s product records say nothing either way — a missing record is not a missing capability.
Products, side by side
Algorithmic pairing — assembled from recorded fields, not hand-checked
Haptik
Application
No/low-code studio for building custom AI agents deployed across web, chat and voice, with model choice (GPT, Llama, Claude), 100+ integrations and grounded guardrails.
Analyzes customer-service conversations and human/AI agent performance.
WhatsApp business messaging tool for small retailers, sold separately from the enterprise platform.
Assists human support agents with contextual AI suggestions during live chat conversations.
Yandex
Application
Yandex's consumer AI assistant and chat product, which answers questions with web search, analyses uploaded files, and generates text and images from Yandex's own generative models.
Speech-analytics service that transcribes and analyses voice and text customer conversations to surface topics, sentiment and service-quality metrics.
No counterpart
Haptik sells these in a stack layer with no product recorded for Yandex yet — nothing on the other side to compare them against.
AI agent
AI-powered voice agents automating inbound/outbound calling for lead qualification, recommendations, bookings and support in 100+ languages, without traditional IVR.
Agent platform
Customer-service platform running AI agents alongside human agents across a company's support channels.
Builds conversational assistants for customer support and commerce across chat and messaging channels.
Yandex sells these in a stack layer with no product recorded for Haptik yet — nothing on the other side to compare them against.
API service
Speech recognition and speech synthesis API built on the technology behind the Alice assistant, used for voice assistants, call-centre automation and service-quality monitoring.
Neural machine translation API supporting more than 100 languages, sold as a Yandex Cloud service.
Computer-vision API that recognises and extracts text, tables, handwriting, document fields and licence plates from images and PDFs in 48 languages.
Developer tool
Yandex's AI coding assistant for VS Code and JetBrains IDEs, offering completion, chat, code review and an agent mode that carries out development tasks from natural-language instructions.
Platform
Yandex Cloud platform that serves Yandex's generative models (YandexGPT, YandexART, embeddings, classifiers) over an API, with fine-tuning, a model gallery and agent/assistant tooling.
End-to-end managed ML development environment with notebooks, distributed training jobs and one-click model deployment on elastically scaled CPU/GPU resources.