Freshworks vs SAP

An AI assistant for human support agents that drafts and rephrases replies, summarizes conversations, translates in 60+ languages, surfaces resolutions from historical tickets, and flags sentiment for prioritization.

An AI analytics product for support and service leaders that detects anomalies in service metrics, raises proactive alerts, runs built-in root cause analysis, and answers questions about performance through a conversational interface.

A no-code autonomous AI agent that resolves customer and employee queries across email, webchat, WhatsApp and social channels in 60+ languages and takes real-time backend actions such as refunds, order updates and booking changes.

A Visual Studio Code extension that generates Freshworks app code from natural language, converts Figma designs or images into HTML and CSS, performs AI-assisted migrations to newer platform versions, and explains, refactors and security-checks existing code.

The umbrella AI platform embedded across the Freshworks suites, under which Freshworks ships and separately meters its named products - Freddy AI Agent, Freddy AI Copilot, Freddy AI Insights and Freddy AI Agent Studio.

Natural-language generative-AI copilot embedded across SAP's cloud applications, answering questions and taking actions across HR, finance, supply chain, procurement and customer-experience data.

Embedded machine learning that automates matching of incoming payments to open invoices in accounts receivable, learning continuously from accountants' correction behaviour.

End-to-end intelligent document processing for structured and unstructured business documents, using OCR, pretrained transformers and LLMs to extract and validate data, embedded across SAP applications such as Ariba, S/4HANA Cloud and Concur.

AI assistance for consultants working on SAP implementation and cloud-transformation projects, grounded in a knowledge base of SAP-focused content.

AI agents encoded with SAP business-process expertise that automate workflows at scale, coordinated by context-aware assistants across finance, supply chain, spend management, HR and customer-experience functions.

A unified workspace where people describe a goal in natural language and Joule surfaces insights, automates routine work and coordinates Joule Agents across SAP and non-SAP systems, available as web, desktop and mobile apps.

SAP's AI-first development environment for building custom AI agents, apps and workflows with low-code and pro-code tools, powered by the SAP Business AI Platform.

Embedded AI capabilities in SAP Build and ABAP Cloud that generate application code, data models, tests and UI from natural-language prompts, including an SAP-trained ABAP large language model.

Vendor-agnostic command center for discovering, inventorying, governing and evaluating AI agents, LLMs and MCP servers across SAP, Microsoft, Google, AWS, Databricks and ServiceNow, with observability, identity/access control and agent mining.

Centralized AI lifecycle management across multiple SAP AI Core runtime instances -- resource groups, generative AI prompt lifecycle, model training/deployment and consumption analytics for SAP BTP.

Unifies and governs SAP and third-party data via a business data fabric, providing the trusted data foundation for agentic AI (Joule Agents); bundles SAP Analytics Cloud, Datasphere, Business Warehouse, Databricks, HANA Cloud and Master Data Governance under one data platform.

Centralized platform for accessing SAP and third-party generative AI models through SAP AI Core, with prompt experimentation, orchestration and inference observability for building enterprise AI applications.