S

AI Agents

AI agent

by ServiceNow

Autonomous agents that execute IT, HR and customer service workflows on the Now Platform.

Find alternatives to AI Agents

ServiceNow publishes no list price: servicenow.com/pricing 404s and both product pages route to a demo booking rather than a number. An empty list with this note is the honest record; `enterprise-quote` would be a guess.

What it does

• Agent orchestration
• Customer support
• Workflow automation
• Voice agent

How it compares

• Freddy AI

  ...we face competition from traditional IT service management vendors such as ServiceNow, BMC, and Ivanti...

  Regulatory filing · 18 Sep 2026
• Pega Agentic Process Fabric

  Competitors vary in size, scope, and breadth of the products and services they offer and include some of the world's largest companies, including International Business Machines Corporation ("IBM"), Microsoft Corporation, Oracle Corporation, Salesforce, SAP SE, and ServiceNow.

  Regulatory filing · 10 Feb 2026
• Agentforce

  Agentforce can act autonomously across any workflow via triggers like an API call or a change in data to complete complex tasks. ServiceNow focuses mostly on employee assistance use cases.

  Official documentation · 19 Sep 2026

Sources

Pricing

Not found · 2 Sep 2026

Re-confirmed 404 on 2026-09-02.

Description

Official documentation · 27 Aug 2026

product page read in a browser 2026-08-27; the site refuses non-browser clients entirely

What it does

Official documentation · 2 Sep 2026

Sold within

Not found · 2 Sep 2026

Checked in a browser 2026-09-02. The product page carries no packaging statement — its nearest sentence is the marketing line "AI agents that are built-in, not bolted on", which claims architectural integration, not a commercial package — and its only routes are Book Your Demo and Calculate Your Value. servicenow.com/pricing.html was re-checked the same day and still returns ServiceNow's own "PAGE NOT FOUND" page, so there is no pricing or packaging page to read. Not inferred to the ServiceNow AI Platform: servicenow-ai-search carries that parent because its page says so outright, and this one does not.

Also from ServiceNow

• AI Control Tower Platform

  Governance layer that inventories every AI agent, model and MCP server in an estate and monitors what they do.

• AI Search Application

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• ServiceNow Otto Application

  An AI assistant that unifies Now Assist, Moveworks and AI Experience into one voice, chat and text interface for completing work across ServiceNow-connected systems.

• ServiceNow Action Fabric Application

  Lets any AI agent (Claude, ChatGPT, Gemini or custom) execute governed ServiceNow actions headlessly through MCP and A2A protocols, applying ServiceNow's own workflow guardrails to third-party agent calls.

• AI Agent Studio Developer tool

  ServiceNow's tool for building and testing enterprise AI agents on the Now Platform.

• Build Agent AI agent

  Creates and updates ServiceNow applications from natural-language prompts (ServiceNow's vibe-coding / app-building agent).

• ServiceNow Document Intelligence Application

  AI document-processing app that extracts information from PDFs and scanned documents and classifies multi-page documents by user-defined type, with human-in-the-loop feedback for variable documents.

• ServiceNow Predictive Intelligence Application

  Built-in machine-learning layer that classifies and routes incidents/cases, generates smart recommendations, detects major incidents and predicts resolution times across Now Platform workflows.

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