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Pega Agentic Process Fabric

Agent platform

by Pegasystems

An orchestration layer that registers AI agents, workflows and data from Pega and third-party systems into a unified directory and routes user requests to the right agent or workflow, with support for MCP and agent-to-agent communication.

Find alternatives to Pega Agentic Process Fabric

No separate price. Ships with the Pega Infinity suite, which is quote-only. Since June 2026 Pega markets an outcome-based AI charging model for Infinity - 'a flat fee per resolved case, not per token', explicitly replacing token metering - but publishes no rate. Product page CTAs are 'Download the eBook' and 'Request a demo'.

What it does

• Agent orchestration
• Workflow automation

How it compares

• Microsoft Copilot Studio

  Competitors vary in size, scope, and breadth of the products and services they offer and include some of the world's largest companies, including International Business Machines Corporation ("IBM"), Microsoft Corporation, Oracle Corporation, Salesforce, SAP SE, and ServiceNow.

  Regulatory filing · 10 Feb 2026
• AI Agents

  Competitors vary in size, scope, and breadth of the products and services they offer and include some of the world's largest companies, including International Business Machines Corporation ("IBM"), Microsoft Corporation, Oracle Corporation, Salesforce, SAP SE, and ServiceNow.

  Regulatory filing · 10 Feb 2026

Sources

Pricing

Press release · 5 Sep 2026

'flat fee per resolved case, not per token'; 'eliminates the AI token tax'. No dollar figure disclosed.

Description

Official documentation · 5 Sep 2026

Own page headed 'Pega Agentic Process Fabric'; own docs bundle at docs.pega.com/bundle/pega-agentic-process-fabric. The launch release describes registering and connecting AI agents, workflows and data into a unified directory, matching requests to agents, MCP and A2A support, audit trails and compliance monitoring.

Sold within

Press release · 5 Sep 2026

'Pega Agentic Process Fabric will be available in Q3 2025 with the launch of the latest Pega Infinity suite.'

Deployment

Official documentation · 5 Sep 2026

INHERITED, NOT STATED ON THE PRODUCT PAGE. The Agentic Process Fabric page names no deployment model; this array is carried from the Pega Infinity / Pega Platform packaging it ships inside.

Also from Pegasystems

• Pega Platform Platform

  Pega's platform for orchestrating agents, people and systems on the same work: Blueprint generates the workflow design, Pega GenAI runs inside it, and the decisioning engine the company has sold for four decades is what the agents act on.

• Pega Blueprint Developer tool

  An AI-powered application design tool that analyzes existing systems and documentation to generate build-ready workflow applications that can be imported into Pega Platform.

• Pega Customer Engagement Blueprint Application

  A generative-AI tool for marketing and CX teams to design customer journeys and preview AI-driven personalization strategies, whose output can be imported into Pega Customer Decision Hub.

• Pega Knowledge Agent Application

  An AI knowledge assistant that connects to existing enterprise content stores and answers questions from customers and employees across customer-facing and employee-facing applications.

• Pega Process AI Application

  Applies real-time predictive AI and event processing to running workflows to predict and prevent SLA breaches, address service delays proactively, and route work more effectively.

• Pega Customer Decision Hub Application

  Pega's real-time decisioning engine for marketing and customer experience teams: it picks the next best action for each customer across web, mobile, email, in-store and phone, and uses GenAI to adjust content and messaging as it runs. One of the products in the Pega Infinity portfolio.

• Pega GenAI Coach Application

  An always-on generative-AI mentor embedded in Pega workflows that analyzes in-progress work and gives step-by-step guidance to help users complete cases correctly.

• Pega Customer Service Application

  Automates customer-service journeys using AI-driven workflow automation and robotic process automation.

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