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Pega Knowledge Agent

Application

by Pegasystems

An AI knowledge assistant that connects to existing enterprise content stores and answers questions from customers and employees across customer-facing and employee-facing applications.

Find alternatives to Pega Knowledge Agent

No price published. Read 2026-09-05: the product page's only conversion path is 'Request a demo'; no trial, no figures, and no pricing page reached from it. pega.com/products/pricing exists (HTTP 200) but publishes no figures for any product.

What it does

• Knowledge retrieval
• Customer support

How it compares

• Verint Knowledge Automation

  Key competitors include Alvaria, Inc., Calabrio, Inc., Genesys Cloud Services, Inc., NICE Ltd., Pegasystems Inc., Qualtrics International Inc., divisions of larger companies, including Microsoft Corporation, Alphabet Inc. (Google), Amazon.com, Inc., and Salesforce, Inc.

  Regulatory filing · 19 Sep 2026

Sources

Pricing

Pricing page · 5 Sep 2026

Fetched 2026-09-05, HTTP 200. Pega's own pricing URL contains no dollar figures, no editions and no tiers for any product.

Description

Official documentation · 5 Sep 2026

Connects to existing content storage, analyzes and maintains knowledge relationships, deploys AI-assisted Q&A across customer- and employee-facing apps.

Sold within

Live re-check 2026-09-15: the current page text contains no packaging or licensing statement at all — nothing to positively cite either way.

Name

Official documentation · 5 Sep 2026

RENAME IN PROGRESS, independently re-verified: the page H1 reads 'Pega Knowledge Agent' while the page title tag and social metadata still read 'Knowledge Buddy'. docs.pega.com corroborates - its implementation guide is now titled 'Pega Knowledge Agent Implementation Guide' at the /bundle/knowledge-buddy/ path. The record takes the H1. Re-check the name next batch and add merged_from_names if the old name is retired.

Deployment

DELIBERATELY UNSET. The product page states no deployment model, and docs.pega.com renders client-side so the overview and get-started pages returned navigation chrome only. Do not infer saas without a source.

Also from Pegasystems

• Pega Platform Platform

  Pega's platform for orchestrating agents, people and systems on the same work: Blueprint generates the workflow design, Pega GenAI runs inside it, and the decisioning engine the company has sold for four decades is what the agents act on.

• Pega Blueprint Developer tool

  An AI-powered application design tool that analyzes existing systems and documentation to generate build-ready workflow applications that can be imported into Pega Platform.

• Pega Customer Engagement Blueprint Application

  A generative-AI tool for marketing and CX teams to design customer journeys and preview AI-driven personalization strategies, whose output can be imported into Pega Customer Decision Hub.

• Pega Agentic Process Fabric Agent platform

  An orchestration layer that registers AI agents, workflows and data from Pega and third-party systems into a unified directory and routes user requests to the right agent or workflow, with support for MCP and agent-to-agent communication.

• Pega Process AI Application

  Applies real-time predictive AI and event processing to running workflows to predict and prevent SLA breaches, address service delays proactively, and route work more effectively.

• Pega Customer Decision Hub Application

  Pega's real-time decisioning engine for marketing and customer experience teams: it picks the next best action for each customer across web, mobile, email, in-store and phone, and uses GenAI to adjust content and messaging as it runs. One of the products in the Pega Infinity portfolio.

• Pega GenAI Coach Application

  An always-on generative-AI mentor embedded in Pega workflows that analyzes in-progress work and gives step-by-step guidance to help users complete cases correctly.

• Pega Customer Service Application

  Automates customer-service journeys using AI-driven workflow automation and robotic process automation.

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