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Pega Process AI

Application

by Pegasystems

Applies real-time predictive AI and event processing to running workflows to predict and prevent SLA breaches, address service delays proactively, and route work more effectively.

Find alternatives to Pega Process AI

No price published. Read 2026-09-05: the product page discloses no pricing, editions or licensing. docs.pega.com carries a 'Choosing your Pega Process AI edition' page implying separate editions, but that page renders client-side and returned navigation only on fetch - the edition names and any price line are UNVERIFIED. pega.com/products/pricing publishes no figures.

What it does

• Workflow automation
• Data analysis

How it compares

• OCI Enterprise AI

  Competitors vary in size, scope, and breadth of the products and services they offer and include some of the world's largest companies, including International Business Machines Corporation ("IBM"), Microsoft Corporation, Oracle Corporation, Salesforce, SAP SE, and ServiceNow.

  Regulatory filing · 10 Feb 2026

Sources

Pricing

Pricing page · 5 Sep 2026

Fetched 2026-09-05, HTTP 200, no figures for any Pega product.

Description

Official documentation · 5 Sep 2026

Own page, 'Optimize process automation with Pega Process AI'; 'Optimizes and automates back-end processes at scale' through 'real-time workflow, AI, and event processing'; predicts and prevents SLA breaches. Own docs bundle and own Pega Academy mission.

Sold within

Official documentation · 5 Sep 2026

Presented as a capability of the broader Pega Platform rather than a separately purchasable SKU; page routes to platform solutions.

Deployment

Official documentation · 5 Sep 2026

INHERITED FROM PEGA PLATFORM, not stated on the Process AI page.

Also from Pegasystems

• Pega Platform Platform

  Pega's platform for orchestrating agents, people and systems on the same work: Blueprint generates the workflow design, Pega GenAI runs inside it, and the decisioning engine the company has sold for four decades is what the agents act on.

• Pega Blueprint Developer tool

  An AI-powered application design tool that analyzes existing systems and documentation to generate build-ready workflow applications that can be imported into Pega Platform.

• Pega Customer Engagement Blueprint Application

  A generative-AI tool for marketing and CX teams to design customer journeys and preview AI-driven personalization strategies, whose output can be imported into Pega Customer Decision Hub.

• Pega Knowledge Agent Application

  An AI knowledge assistant that connects to existing enterprise content stores and answers questions from customers and employees across customer-facing and employee-facing applications.

• Pega Agentic Process Fabric Agent platform

  An orchestration layer that registers AI agents, workflows and data from Pega and third-party systems into a unified directory and routes user requests to the right agent or workflow, with support for MCP and agent-to-agent communication.

• Pega Customer Decision Hub Application

  Pega's real-time decisioning engine for marketing and customer experience teams: it picks the next best action for each customer across web, mobile, email, in-store and phone, and uses GenAI to adjust content and messaging as it runs. One of the products in the Pega Infinity portfolio.

• Pega GenAI Coach Application

  An always-on generative-AI mentor embedded in Pega workflows that analyzes in-progress work and gives step-by-step guidance to help users complete cases correctly.

• Pega Customer Service Application

  Automates customer-service journeys using AI-driven workflow automation and robotic process automation.

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