Pega Platform
Pega's platform for orchestrating agents, people and systems on the same work: Blueprint generates the workflow design, Pega GenAI runs inside it, and the decisioning engine the company has sold for four decades is what the agents act on.
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No price published - PROVED, not assumed. Pega's pricing page resolves (https://www.pega.com/products/pricing, HTTP 200) but publishes no dollar figures, editions or tiers for any product, Pega Platform included; https://www.pega.com/pricing is a 404, which is probably the path the prior read tried. Charging model changed in June 2026 to a flat fee per resolved case, explicitly replacing token metering ('eliminates the AI token tax'); still no rate disclosed. A live August-2019 PDF at pega.com/system/files/resources/pdf/pega-customer-service-pricing.pdf prices Pega Customer Service editions from $97/user/month with the Infinity platform included - stale, and not a Platform price.
What it does
- Workflow automation
- Agent orchestration
- Data analysis
How it compares
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IBM watsonx Orchestrate
Competitors vary in size, scope, and breadth of the products and services they offer and include some of the world's largest companies, including International Business Machines Corporation ("IBM"), Microsoft Corporation, Oracle Corporation, Salesforce, SAP SE, and ServiceNow.
Regulatory filing · 10 Feb 2026
Sources
- Pricing
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Fetched 200 on 2026-09-05. The page publishes no dollar figures, editions or tiers for any product; www.pega.com/pricing is a 404. The June-2026 change to a flat fee per resolved case is stated without a rate.
- Description
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Official documentation · 4 Sep 2026
Its own words: "Orchestrate agents, people, and systems on Pega's proven platform – designed to build, run, and govern how work gets done with confidence", naming Blueprint, Pega GenAI Socrates, agentic orchestration and decisioning ("40-year enterprise capability").
- Sold within
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The products and pricing page lists Pega Platform among "the products in the Pega Infinity™ portfolio" and publishes no prices; its routes are "Start a free trial" and "Contact our sales team". The trial page offers "Pega Platform Trial, Community Edition" and "Request a demo", with no self-serve paid plan.
- URL
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Official documentation · 5 Sep 2026
Re-fetched 2026-09-05, HTTP 200. H1 'Pega Platform'. Still the same product. Products index links the equivalent short path /products/platform, also 200.
Also from Pegasystems
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Pega Blueprint Developer tool
An AI-powered application design tool that analyzes existing systems and documentation to generate build-ready workflow applications that can be imported into Pega Platform.
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Pega Customer Engagement Blueprint Application
A generative-AI tool for marketing and CX teams to design customer journeys and preview AI-driven personalization strategies, whose output can be imported into Pega Customer Decision Hub.
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Pega Knowledge Agent Application
An AI knowledge assistant that connects to existing enterprise content stores and answers questions from customers and employees across customer-facing and employee-facing applications.
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Pega Agentic Process Fabric Agent platform
An orchestration layer that registers AI agents, workflows and data from Pega and third-party systems into a unified directory and routes user requests to the right agent or workflow, with support for MCP and agent-to-agent communication.
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Pega Process AI Application
Applies real-time predictive AI and event processing to running workflows to predict and prevent SLA breaches, address service delays proactively, and route work more effectively.
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Pega Customer Decision Hub Application
Pega's real-time decisioning engine for marketing and customer experience teams: it picks the next best action for each customer across web, mobile, email, in-store and phone, and uses GenAI to adjust content and messaging as it runs. One of the products in the Pega Infinity portfolio.
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Pega GenAI Coach Application
An always-on generative-AI mentor embedded in Pega workflows that analyzes in-progress work and gives step-by-step guidance to help users complete cases correctly.
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Pega Customer Service Application
Automates customer-service journeys using AI-driven workflow automation and robotic process automation.
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