P

Pegasystems

PEGA

Application

Low-code platform for running enterprise work, where the AI is the decisioning layer rather than a chat box: Pega GenAI and Blueprint generate the workflow design, and the Agentic Process Fabric governs the agents that then execute it alongside people and existing systems.

Subsidiary: Launchpad

Total funding—

Market cap$6.1B

Employees5,472

Founded1983

HeadquartersWaltham, USA

StatusPublic

Products

Selected offerings — the AI products recorded here, not the vendor's full catalogue.

• Pega Blueprint Developer tool

  An AI-powered application design tool that analyzes existing systems and documentation to generate build-ready workflow applications that can be imported into Pega Platform.

• Pega Customer Engagement Blueprint Application Sold on its own

  A generative-AI tool for marketing and CX teams to design customer journeys and preview AI-driven personalization strategies, whose output can be imported into Pega Customer Decision Hub.

• Pega Knowledge Agent Application

  An AI knowledge assistant that connects to existing enterprise content stores and answers questions from customers and employees across customer-facing and employee-facing applications.

Inside Pega Infinity

• Pega Platform Platform

  Pega's platform for orchestrating agents, people and systems on the same work: Blueprint generates the workflow design, Pega GenAI runs inside it, and the decisioning engine the company has sold for four decades is what the agents act on.

• Pega Agentic Process Fabric Agent platform Included with the parent

  An orchestration layer that registers AI agents, workflows and data from Pega and third-party systems into a unified directory and routes user requests to the right agent or workflow, with support for MCP and agent-to-agent communication.

• Pega Customer Decision Hub Application Included with the parent

  Pega's real-time decisioning engine for marketing and customer experience teams: it picks the next best action for each customer across web, mobile, email, in-store and phone, and uses GenAI to adjust content and messaging as it runs. One of the products in the Pega Infinity portfolio.

• Pega Customer Service Application

  Automates customer-service journeys using AI-driven workflow automation and robotic process automation.

Inside Pega Platform

• Pega Process AI Application Included with the parent

  Applies real-time predictive AI and event processing to running workflows to predict and prevent SLA breaches, address service delays proactively, and route work more effectively.

• Pega GenAI Coach Application Paid add-on to the parent

  An always-on generative-AI mentor embedded in Pega workflows that analyzes in-progress work and gives step-by-step guidance to help users complete cases correctly.

Closest alternatives 7

SSalesforcePublic · $196.1B6 of 7 capabilitiesShared product typeLarger scaleNamed in filingHandle customer support conversationsCompareSSAPPublic · $256.3B5 of 7 capabilitiesShared product typeLarger scaleNamed in filingAsk questions of my own dataCompareSServiceNowPublic · $130.1B6 of 7 capabilitiesShared product typeLarger scaleNamed in filingBuild and run AI agentsCompareVSVerint SystemsAcquiredSame 10-K statement names Pegasystems. Pega's Knowledge Agent shares search-internal-documents with Verint Knowledge Automation.5 of 7 capabilitiesShared product typeNamed in filingSearch our internal documentsCompareIIBMPublic · $216.6B6 of 7 capabilitiesShared product typeLarger scaleNamed in filingAutomate a repetitive processCompareMMicrosoftPublic · $3.7T6 of 7 capabilitiesShared product typeLarger scaleNamed in filingBuild and run AI agentsCompareOOraclePublic · $454.4B5 of 7 capabilitiesShared product typeLarger scaleNamed in filingAutomate a repetitive processCompare

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Closest alternatives are pairs a vendor page itself compares. Similar products are matched from what each product does; nothing in that group is asserted as a rivalry.

Sources

Total funding

Checked — none published

Listed since 1996; no funding total applies.

Market cap

Third-party database · 4 Sep 2026

Market capitalisation $6.08B, read 2026-09-04, down 33.8%.

Employees

Wikipedia · 4 Sep 2026

Infobox: 5,472, dated 2025.

Founded

Wikipedia · 4 Sep 2026

Infobox: founded 1983; NASDAQ: PEGA; described as a "low-code platform for workflow automation and generative AI-powered decision-making for businesses".

Revenue (TTM)

Third-party database · 4 Sep 2026

$1.74B trailing twelve months, read 2026-09-04, up 3.6%. Wikipedia's infobox gives $1.58B for 2025.

Open Pegasystems in the directory

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