Docusign vs Pegasystems

An AI contract-review tool embedded in Microsoft Word that redlines agreements against playbooks, drafts clause language from plain-language instructions, and answers questions about a contract.

An intelligent agreement repository that uses Docusign Iris to automatically extract key terms, obligations and deadlines from stored contracts and make the portfolio searchable and reportable.

Contract lifecycle management application filed under Docusign IAM: it generates contracts from dynamic templates and uses AI to flag non-compliant clauses, suggest approved language and draft new clauses, runs AI-assisted review, negotiation and summarisation, extracts key terms automatically and answers questions over the repository, all driven by Docusign's Iris AI engine. Sold through sales only.

Family of AI-powered identity-verification and authentication products, using AI-enabled document and biometric liveness checks to validate signer identity, with certified-agent review for inconclusive cases.

No-code builder for agreement workflows that connects intake, document generation, conditional routing and signature steps and syncs data with CRM, procurement, storage and HR systems; Docusign's AI enters through agents that can be dropped into a workflow 'to handle dynamic, judgement-based tasks'. Included in every Docusign IAM plan, with a per-plan cap on the number of workflows.

Intelligent Agreement Management platform built around Iris, Docusign's AI that reads a customer's contracts and surfaces obligations, risks and renewal dates, plus an Agreement Manager and Workflow Builder for acting on what it finds.

Docusign's agreement-AI layer that extracts data from contracts, surfaces risk and renewal insights, and powers the assistant and agents across the IAM platform.

Pega's real-time decisioning engine for marketing and customer experience teams: it picks the next best action for each customer across web, mobile, email, in-store and phone, and uses GenAI to adjust content and messaging as it runs. One of the products in the Pega Infinity portfolio.

A generative-AI tool for marketing and CX teams to design customer journeys and preview AI-driven personalization strategies, whose output can be imported into Pega Customer Decision Hub.

Automates customer-service journeys using AI-driven workflow automation and robotic process automation.

An always-on generative-AI mentor embedded in Pega workflows that analyzes in-progress work and gives step-by-step guidance to help users complete cases correctly.

An AI knowledge assistant that connects to existing enterprise content stores and answers questions from customers and employees across customer-facing and employee-facing applications.

Applies real-time predictive AI and event processing to running workflows to predict and prevent SLA breaches, address service delays proactively, and route work more effectively.

Pega's platform for orchestrating agents, people and systems on the same work: Blueprint generates the workflow design, Pega GenAI runs inside it, and the decisioning engine the company has sold for four decades is what the agents act on.