Automation Anywhere vs Pegasystems

A conversational generative-AI assistant embedded inside business applications such as SAP, Workday and Salesforce that turns natural-language requests into built and deployed automations, using the Process Reasoning Engine for business context.

Intelligent document processing that uses natural language processing, computer vision and generative AI to classify, extract and validate data from structured, semi-structured and unstructured documents including handwriting, barcodes and free-form text.

Records how work is actually done on employees' screens with computer vision, uses AI to uncover every process variation and map it, redacts personal data through a Privacy Enhanced Gateway, and ranks which processes to automate next. Part of the Agentic Process Automation Platform.

A low-code workspace for building, testing and governing goal-driven AI agents that connect to third-party foundation models from AWS, Google Cloud, Azure OpenAI and OpenAI, with built-in AI Guardrails for data masking and toxicity checks.

A generative automation builder that takes intent from plain language, SOPs, BPMN diagrams, screenshots or voice, produces a structured plan for review, then generates agents, API tasks, processes, forms and bots as governed production automations.

A set of generative-AI tools for the people who build automations on Automation Anywhere's platform: Autopilot turns process documents into ready-to-deploy automations, Co-Pilot for Automators builds steps from natural-language prompts, and Generative Recorder adds a GenAI fallback so workflows keep running when a screen changes. Part of the Agentic Process Automation Platform.

A test environment that runs an end-to-end workflow before it goes live: simulation mode generates test data and models each step's output without touching live systems, AI proposes extra scenarios and edge cases across APIs, bots, agents and human steps, and the results point at gaps and broken branches to fix. Part of the Agentic Process Automation Platform.

The vendor's umbrella platform combining goal-driven AI agents, RPA, APIs and human-in-the-loop review to orchestrate enterprise workflows; sold as licensable modules including AI Agent Studio, Automation Co-Pilot, Automator AI, Document Automation, Process Discovery, Process Reasoning Engine and the Mozart Orchestrator, each recorded separately.

Coordinates autonomous AI agents across bots, systems, data and human touchpoints with goal-driven, self-healing workflow execution.

Pega's real-time decisioning engine for marketing and customer experience teams: it picks the next best action for each customer across web, mobile, email, in-store and phone, and uses GenAI to adjust content and messaging as it runs. One of the products in the Pega Infinity portfolio.

A generative-AI tool for marketing and CX teams to design customer journeys and preview AI-driven personalization strategies, whose output can be imported into Pega Customer Decision Hub.

Automates customer-service journeys using AI-driven workflow automation and robotic process automation.

An always-on generative-AI mentor embedded in Pega workflows that analyzes in-progress work and gives step-by-step guidance to help users complete cases correctly.

An AI knowledge assistant that connects to existing enterprise content stores and answers questions from customers and employees across customer-facing and employee-facing applications.

Applies real-time predictive AI and event processing to running workflows to predict and prevent SLA breaches, address service delays proactively, and route work more effectively.

An orchestration layer that registers AI agents, workflows and data from Pega and third-party systems into a unified directory and routes user requests to the right agent or workflow, with support for MCP and agent-to-agent communication.

An AI-powered application design tool that analyzes existing systems and documentation to generate build-ready workflow applications that can be imported into Pega Platform.

Pega's platform for orchestrating agents, people and systems on the same work: Blueprint generates the workflow design, Pega GenAI runs inside it, and the decisioning engine the company has sold for four decades is what the agents act on.