S

ServiceNow Document Intelligence

Application

by ServiceNow

AI document-processing app that extracts information from PDFs and scanned documents and classifies multi-page documents by user-defined type, with human-in-the-loop feedback for variable documents.

Find alternatives to ServiceNow Document Intelligence

Requires a special license; per ServiceNow's own community FAQ: "It requires a special license. It is available for Automation Engine PRO, CSM PRO and FSO PRO, APO (as of Vancouver) customers but reach out to your Account team to inquire how to get a license." Sold via the ServiceNow Store, tied to a page quota with add-on bundles for additional pages; no dollar figure published. No free tier: it requires one of the named paid licences above.

What it does

• Document extraction

Sources

Pricing

Company disclosure · 14 Sep 2026

'tied to a quota of pages with the option to acquire additional pages via Document Intelligence via add-on bundles'; no dollar figure published, contact Account team.

Description

Official documentation · 14 Sep 2026

ServiceNow's own product documentation describes Document Intelligence as extracting information from documents and classifying single/multi-page documents by user-defined type.

What it does

Official documentation · 14 Sep 2026

PDF/scanned-document extraction and classification with a human-in-the-loop feedback design.

Sold within

Company disclosure · 14 Sep 2026

"It requires a special license. It is available for Automation Engine PRO, CSM PRO and FSO PRO, APO (as of Vancouver) customers ... reach out to your Account team." -- an add-on requiring a qualifying PRO-tier product, not bundled free nor sold fully standalone.

Name

Company disclosure · 14 Sep 2026

ServiceNow's own community FAQ, titled 'Document Intelligence FAQ'.

URL

Official documentation · 14 Sep 2026

ServiceNow Store listing; the store page itself did not return readable text to either WebFetch or the Chrome bridge (client-rendered, blocked from JS text extraction), so this record relies on ServiceNow's own community FAQ page instead.

Deployment

Official documentation · 14 Sep 2026

Hosted Now Platform app.

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