AI Search
ServiceNow's generative-AI and semantic search layer, surfacing answers from knowledge articles, FAQs and platform data across portals, mobile apps and Virtual Agent.
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No charging model could be established from an official page: the page states AI Search is available as part of the ServiceNow AI Platform subscription with no separate figure, and servicenow.com/pricing 404s.
What it does
- Knowledge retrieval
- Search answers
- Data analysis
Sources
- Pricing
- Description
- What it does
- Sold within
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Official documentation · 2 Sep 2026
The product page states AI Search is available as part of the ServiceNow AI Platform subscription.
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