F

Fin AI Agent

AI agent

by Fin

Customer-facing AI support agent that resolves questions from a company's knowledge sources, takes actions in connected systems via multi-step Procedures, and hands off to a human when it cannot resolve the request; answers are generated by Intercom's in-house Fin CX model suite, led by Fin Apex 1.0.

Find alternatives to Fin AI Agent

Outcome-based: $0.99 per resolution, procedure handoff or disqualification outcome; $9.99 per qualification outcome; 50-outcome monthly minimum. Transfers to a human team are non-billable. 14-day free trial with unlimited outcomes. Two packagings: with an existing helpdesk at $0.99 per outcome, or with the Intercom helpdesk from $0.99 per outcome plus $29 per helpdesk seat per month. Add-ons (Copilot, the Pro add-on including Fin Operator, and Fin Voice) are priced separately and are recorded as their own products.

What it does

• Customer support

How it compares

• Freddy AI

  For our customer experience products, we primarily face competition from customer service suites such as Salesforce, Zendesk, Intercom, and legacy vendors, such as Oracle and SAP.

  Regulatory filing · 18 Sep 2026
• Decagon

  For every other team, the data points in one direction. Fin resolves more queries, costs less per resolution, deploys faster, gives your team full control, and operates within a complete platform.

  Official documentation · 20 Sep 2026
• Sierra

  Fin and Sierra represent two distinct approaches to deploying AI agents in customer service.

  Official documentation · 19 Sep 2026
• Forethought

  A more capable AI alternative to Intercom Fin

  Official documentation · 19 Sep 2026
• AI Agents

  Intercom (Fin)'s Fin remains reactive, struggles with complexity, and supports far fewer languages.

  Official documentation · 19 Sep 2026
• Ada AI Agent

  This comparison evaluates eight platforms that consistently appear in enterprise evaluations: Fin, Ada, Decagon, Sierra, Kore.ai, Cognigy, Zowie, and Gorgias.

  Company disclosure · 22 Sep 2026

Sources

Pricing

Official documentation · 31 Aug 2026

Pricing page states $0.99 per outcome (resolutions, procedure handoffs, disqualifications), $9.99 per qualification outcome, a 50-outcome/month minimum, a 14-day unlimited-usage trial, Copilot at $35/user/month and a Pro add-on from $99/month.

Sold within

Pricing page · 6 Sep 2026

https://fin.ai/pricing carries two parallel plans: 'Fin with Your Current Helpdesk' ($0.99 per outcome) and 'Fin with the Intercom Helpdesk' (from $0.99 per outcome + $29 per helpdesk seat per month). The first requires no Intercom purchase, and the nav links 'Fin for any helpdesk'. Both lines re-verified verbatim 2026-09-06.

Also from Fin

• Copilot Application

  Agent-assist AI assistant for human support reps that answers their questions and drafts replies from the company's public articles, internal articles and conversation history inside the helpdesk inbox.

• Fin Operator AI agent

  Autonomous operations agent that tunes the Fin agent's configuration, keeps its knowledge sources current, detects incidents and surfaces prioritised improvements from conversation data, with changes gated behind human approval.

• Fin Voice AI agent

  Voice AI agent that handles inbound and outbound phone calls using the same knowledge sources, actions and procedures as the Fin text agent, over a phone number provisioned in Intercom or over a customer's own PSTN/SIP telephony.

• Fin API Platform API service

  Access-gated API suite exposing Fin's customer-service models and retrieval pipeline directly to developers, comprising the Fin Apex, Fin Apex Flash, Fin RAG, Fin Retrieval and Fin Reranker APIs.

• Fin AI Engine Infrastructure service

  Patented seven-phase retrieval/response architecture (query refinement, content retrieval, reranking, generation, accuracy validation, engine optimization, security) powering Fin's customer-service products, including the Fin Apex 1.0 generative model.

• Fin Analyze Application

  Analytics suite covering every Fin and human conversation: Insights (team performance and trends), Monitors (continuous QA scoring across AI and human interactions) and Recommendations (prioritized fixes for unresolved conversations).

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