F

Copilot

Application

by Fin

Agent-assist AI assistant for human support reps that answers their questions and drafts replies from the company's public articles, internal articles and conversation history inside the helpdesk inbox.

Find alternatives to Copilot

Seat-based add-on priced per teammate. Sold alongside the per-outcome Fin AI Agent plans rather than included in them.

What it does

• Customer support
• Knowledge retrieval

Sources

Pricing

Pricing page · 6 Sep 2026

Add-on card reads 'Copilot' / '$35 Per user per month', independently re-verified verbatim. Corroborated by fin.ai/help/en/articles/13976052-deploy-copilot-to-zendesk: 'Copilot costs $35/month per teammate'.

Description

Official documentation · 6 Sep 2026

'Copilot gives every support agent a personal AI assistant so they can work smarter, faster, and deliver truly remarkable customer experiences.' Answers are drawn from conversation history, internal articles, public articles and external content.

Sold within

Pricing page · 6 Sep 2026

Presented on the pricing page as an add-on card beside the Fin plans, not as a standalone plan. The Zendesk deployment guide assumes the reader already has a Fin workspace.

URL

Official documentation · 6 Sep 2026

Live help-centre collection titled 'Copilot', described as 'Using Copilot as a personal AI assistant on your helpdesk', listing 8 articles - independently confirmed to exist on re-fetch. Searched site:fin.ai and fin.ai/sitemap-pages.xml for a /copilot marketing page; none exists, so this collection is the product's own page.

Also from Fin

• Fin AI Agent AI agent

  Customer-facing AI support agent that resolves questions from a company's knowledge sources, takes actions in connected systems via multi-step Procedures, and hands off to a human when it cannot resolve the request; answers are generated by Intercom's in-house Fin CX model suite, led by Fin Apex 1.0.

• Fin Operator AI agent

  Autonomous operations agent that tunes the Fin agent's configuration, keeps its knowledge sources current, detects incidents and surfaces prioritised improvements from conversation data, with changes gated behind human approval.

• Fin Voice AI agent

  Voice AI agent that handles inbound and outbound phone calls using the same knowledge sources, actions and procedures as the Fin text agent, over a phone number provisioned in Intercom or over a customer's own PSTN/SIP telephony.

• Fin API Platform API service

  Access-gated API suite exposing Fin's customer-service models and retrieval pipeline directly to developers, comprising the Fin Apex, Fin Apex Flash, Fin RAG, Fin Retrieval and Fin Reranker APIs.

• Fin AI Engine Infrastructure service

  Patented seven-phase retrieval/response architecture (query refinement, content retrieval, reranking, generation, accuracy validation, engine optimization, security) powering Fin's customer-service products, including the Fin Apex 1.0 generative model.

• Fin Analyze Application

  Analytics suite covering every Fin and human conversation: Insights (team performance and trends), Monitors (continuous QA scoring across AI and human interactions) and Recommendations (prioritized fixes for unresolved conversations).

Open Fin in the directory

Something wrong here? Send a correction — quote this product id: fin-ai-copilot.