Fin Analyze
Analytics suite covering every Fin and human conversation: Insights (team performance and trends), Monitors (continuous QA scoring across AI and human interactions) and Recommendations (prioritized fixes for unresolved conversations).
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No pricing disclosed; "View demo"/"Start free trial" (via Intercom signup) only. Recurring free access is not stated either way.
What it does
- Evaluation and observability
- Data analysis
Sources
- Pricing
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No pricing disclosed; "View demo"/"Start free trial" (via Intercom signup) only.
- Description
- What it does
- Sold within
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Contact/trial-signup only; no packaging statement found.
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Also from Fin
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Fin AI Agent AI agent
Customer-facing AI support agent that resolves questions from a company's knowledge sources, takes actions in connected systems via multi-step Procedures, and hands off to a human when it cannot resolve the request; answers are generated by Intercom's in-house Fin CX model suite, led by Fin Apex 1.0.
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Copilot Application
Agent-assist AI assistant for human support reps that answers their questions and drafts replies from the company's public articles, internal articles and conversation history inside the helpdesk inbox.
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Fin Operator AI agent
Autonomous operations agent that tunes the Fin agent's configuration, keeps its knowledge sources current, detects incidents and surfaces prioritised improvements from conversation data, with changes gated behind human approval.
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Fin Voice AI agent
Voice AI agent that handles inbound and outbound phone calls using the same knowledge sources, actions and procedures as the Fin text agent, over a phone number provisioned in Intercom or over a customer's own PSTN/SIP telephony.
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Fin API Platform API service
Access-gated API suite exposing Fin's customer-service models and retrieval pipeline directly to developers, comprising the Fin Apex, Fin Apex Flash, Fin RAG, Fin Retrieval and Fin Reranker APIs.
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Fin AI Engine Infrastructure service
Patented seven-phase retrieval/response architecture (query refinement, content retrieval, reranking, generation, accuracy validation, engine optimization, security) powering Fin's customer-service products, including the Fin Apex 1.0 generative model.
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