F

Fin

Application

Customer support platform, renamed from Intercom after its Fin AI agent became the company's lead product -- answers customer questions from a company's help centre and hands off to a person when it cannot, billed per resolved outcome.

Acquired by Salesforce (2026)

Total funding$204M

Valuation$3.6B

Employees1,013

Founded2011

HeadquartersSan Francisco, USA

StatusAcquired

Products

Selected offerings — the AI products recorded here, not the vendor's full catalogue.

• Fin AI Agent AI agent Sold on its own

  Customer-facing AI support agent that resolves questions from a company's knowledge sources, takes actions in connected systems via multi-step Procedures, and hands off to a human when it cannot resolve the request; answers are generated by Intercom's in-house Fin CX model suite, led by Fin Apex 1.0.

• Fin API Platform API service Sold on its own

  Access-gated API suite exposing Fin's customer-service models and retrieval pipeline directly to developers, comprising the Fin Apex, Fin Apex Flash, Fin RAG, Fin Retrieval and Fin Reranker APIs.

Inside Fin

• Copilot Application Paid add-on to the parent

  Agent-assist AI assistant for human support reps that answers their questions and drafts replies from the company's public articles, internal articles and conversation history inside the helpdesk inbox.

• Fin Voice AI agent Paid add-on to the parent

  Voice AI agent that handles inbound and outbound phone calls using the same knowledge sources, actions and procedures as the Fin text agent, over a phone number provisioned in Intercom or over a customer's own PSTN/SIP telephony.

• Fin AI Engine Infrastructure service

  Patented seven-phase retrieval/response architecture (query refinement, content retrieval, reranking, generation, accuracy validation, engine optimization, security) powering Fin's customer-service products, including the Fin Apex 1.0 generative model.

• Fin Analyze Application

  Analytics suite covering every Fin and human conversation: Insights (team performance and trends), Monitors (continuous QA scoring across AI and human interactions) and Recommendations (prioritized fixes for unresolved conversations).

Inside Pro add-on

• Fin Operator AI agent Included with the parent

  Autonomous operations agent that tunes the Fin agent's configuration, keeps its knowledge sources current, detects incidents and surfaces prioritised improvements from conversation data, with changes gated behind human approval.

Closest alternatives 6

DDecagonPrivate · $4.5BFin's own comparison page argues buyers should pick Fin over Decagon except for large enterprises wanting a vendor-led implementation.4 of 7 capabilitiesShared product typeSourced competitorHandle customer support conversationsCompareFForethoughtPrivate · $115M raisedForethought's own comparison page naming Intercom's Fin -- Intercom rebranded its corporate entity to 'Fin' 2026-05-12 (cxtoday.com, venturebeat.com).5 of 7 capabilitiesShared product typeSourced competitorHandle customer support conversationsCompareAAdaPrivate1 of 7 capabilitiesShared product typeSourced competitorHandle customer support conversationsCompareZZendeskPrivate · $10.2BZendesk's own comparison page names Intercom's Fin agent as the rival to Zendesk AI Agents. Both handle support conversations.6 of 7 capabilitiesShared product typeSourced competitorHandle customer support conversationsCompareSSierraPrivate · $15.8BFin AI's own vs page.5 of 7 capabilitiesShared product typeSourced competitorHandle customer support conversationsCompareFFreshworksPublic · $3.4BFreshworks FY2025 10-K naming Intercom -- same rebrand-to-Fin resolution as above.4 of 7 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompare

Similar products 65

How this list is ranked ↗

CCrestaPrivate · $1.6BCopilot and Knowledge Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareCCrescendoPrivate · $500MFin Voice and Crescendo Concierge do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.2 of 7 capabilitiesShared product typeComparePParloaPrivate · $3BFin Voice and Parloa AMP do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareLLivePersonAcquiredFin Voice and LivePerson Voice AI do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; both acquired, so no independent scale on either side.4 of 7 capabilitiesShared product typeCompareHHaptikAcquired ($112M deal)Fin Analyze and Haptik Agent Analytics both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; both acquired, so no independent scale on either side.3 of 7 capabilitiesShared product typeCompareCCognigyAcquiredCopilot and Cognigy Agent Copilot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; both acquired, so no independent scale on either side.6 of 7 capabilitiesShared product typeCompareSASoundHound AIPublic · $3.1BFin Voice and OASYS Front Desk do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareNNiCEPublic · $6.5BFin Analyze and NiCE Quality Management both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Fin is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareKKlaviyoPublic · $5.5BFin AI Agent and Klaviyo Customer Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareFFive9Public · $2.7BFin Voice and Five9 Genius AI do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale; ships platform rather than the same layer.2 of 7 capabilitiesDifferent layerCompareTTwilioPublic · $36.5BCopilot and Twilio Agent Copilot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.5 of 7 capabilitiesShared product typeCompareGGenesysPrivateCopilot and Predictive Engagement do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale; Genesys's scale not recorded.5 of 7 capabilitiesShared product typeCompareYYellow.aiPrivateFin Analyze and Analyze both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Fin is acquired, with no independent scale; Yellow.ai's scale not recorded.5 of 7 capabilitiesShared product typeCompareAHAssort HealthPrivate · $1.2BFin Voice and Assort Concierge do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.3 of 7 capabilitiesShared product typeCompareKKrispPrivateCopilot and Krisp Agent Assist do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale; Krisp's scale not recorded.2 of 7 capabilitiesShared product typeCompareHAHippocratic AIPrivate · $3.5BFin Voice and Hippocratic AI Healthcare Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.3 of 7 capabilitiesShared product typeComparePPegasystemsPublic · $6.1BCopilot and Pega Knowledge Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.4 of 7 capabilitiesShared product typeCompareKHK HealthPrivate · $380M raisedCopilot and PatientGPT do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.1 of 7 capabilitiesShared product typeCompareMMicrosoftPublic · $3.7TFin API Platform and Foundry Models both serve buyers who need to build on a hosted model API; Fin is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareZZoomPublic · $28.7BCopilot and Zoom CX Insights do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareSServiceNowPublic · $130.1BFin Voice and AI Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareAAtlassianPublic · $48.2BCopilot and Customer Service Management do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.5 of 7 capabilitiesShared product typeCompareEEliseAIPrivate · $384M raisedCopilot and VoiceAI do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.3 of 7 capabilitiesShared product typeCompareAAmazonPublic · $2.8TFin Voice and Amazon Connect Customer do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.7 of 7 capabilitiesShared product typeCompareWWorkdayPublic · $49.3BFin AI Agent and Workday Paradox Candidate Experience do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.5 of 7 capabilitiesShared product typeCompareKKore.aiPrivateFin AI Agent and Artemis do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale; Kore.ai's scale not recorded; ships agent platform rather than the same layer.1 of 7 capabilitiesDifferent layerCompareXXiao-iPublicFin Voice and Xiao-i cognitive intelligence platform do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale; Xiao-i's scale not recorded.3 of 7 capabilitiesShared product typeCompareIIBMPublic · $216.6BFin Voice and IBM Watson Assistant do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.7 of 7 capabilitiesShared product typeCompareVSVerint SystemsAcquiredFin Analyze and Verint Quality Bot both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; both acquired, so no independent scale on either side.5 of 7 capabilitiesShared product typeCompareOOraclePublic · $454.4BFin Voice and Oracle Digital Assistant do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareVSVeeva SystemsPublic · $45.5BCopilot and Veeva Ostro do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.3 of 7 capabilitiesShared product typeCompareAAdobePublic · $115.9BCopilot and Adobe Brand Concierge do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.5 of 7 capabilitiesShared product typeCompareHHubSpotPublic · $13BFin AI Agent and Knowledge Base Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.4 of 7 capabilitiesShared product typeCompareEElevenLabsPrivate · $11BFin Voice and ElevenLabs Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.3 of 7 capabilitiesShared product typeCompareMmonday.comPublic · $3.9BCopilot and monday service do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareYYandexPublicCopilot and Yandex SpeechSense do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale; Yandex's scale not recorded.5 of 7 capabilitiesShared product typeCompareEEvenUpPrivate · $2BFin Voice and EvenUp Communication Agents do comparable work on voice agent; Fin is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareCCiscoPublic · $433.3BCopilot and Cisco IQ do comparable work on customer support; Fin is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareUUniphorePrivate · $2.5BCopilot and Real-time Guidance Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareAAlvariaPrivateFin AI Agent and Alvaria Intelligence Platform (AIP) do comparable work on customer support; Fin is acquired, with no independent scale; Alvaria's scale not recorded; ships platform rather than the same layer.2 of 7 capabilitiesDifferent layerCompareNCNAVER CloudPrivateCopilot and CLOVA Chatbot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale; NAVER Cloud's scale not recorded.5 of 7 capabilitiesShared product typeCompareMPMeta PlatformsPublic · $1.5TFin Voice and Meta Business Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.3 of 7 capabilitiesShared product typeCompareCCerencePublic · $384.9MFin Voice and Dealer Assist Agent do comparable work on voice agent; Fin is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareHCHuawei CloudPrivateCopilot and Question Answering Bot (QABot) do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale; Huawei Cloud's scale not recorded.4 of 7 capabilitiesShared product typeCompareAAlphabet (Google)Public · $4.2TFin Voice and Gemini Enterprise for Customer Experience do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.7 of 7 capabilitiesShared product typeCompareDDXPrivateFin Analyze and AI Code Insights both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Fin is acquired, with no independent scale; DX's scale not recorded.4 of 7 capabilitiesShared product typeCompareHCH CompanyPrivate · $220M raisedFin API Platform and Holo Models API both serve buyers who need to build on a hosted model API; Fin is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareFRFurhat RoboticsPrivateFin Voice and FurhatAI do comparable work on voice agent; Fin is acquired, with no independent scale; Furhat Robotics's scale not recorded; ships platform and robot rather than the same layer.1 of 7 capabilitiesDifferent layerCompareZZapierPrivate · $5BCopilot and Zapier Chatbots do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.3 of 7 capabilitiesShared product typeCompareTTencentPublic · $510.1BCopilot and Tencent Cloud Agent Development Platform do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.4 of 7 capabilitiesShared product typeCompareDDataikuPrivate · $3.7BFin Analyze and Dataiku Agent Hub both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Fin is acquired, with no independent scale.4 of 7 capabilitiesShared product typeCompareSASarvam AIPrivate · $275M raisedFin Voice and Sarvam Voice Agents do comparable work on voice agent; Fin is acquired, with no independent scale.3 of 7 capabilitiesShared product typeCompareYYou.comPrivate · $1.5BFin API Platform and You.com ARI both serve buyers who need to build on a hosted model API; Fin is acquired, with no independent scale.1 of 7 capabilitiesShared product typeCompareMMercorPrivate · $20BFin Analyze and Mercor Enterprise Evals both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Fin is acquired, with no independent scale; ships data service rather than the same layer.1 of 7 capabilitiesDifferent layerCompareVVercelPrivate · $9.3BFin API Platform and Vercel AI Gateway both serve buyers who need to build on a hosted model API; Fin is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareDDeepLPrivate · $2BFin API Platform and DeepL API both serve buyers who need to build on a hosted model API; Fin is acquired, with no independent scale.1 of 7 capabilitiesShared product typeComparePPerplexityPrivate · $20.4BFin API Platform and Agent API both serve buyers who need to build on a hosted model API; Fin is acquired, with no independent scale.1 of 7 capabilitiesShared product typeCompareHAHume AIPrivateFin Analyze and Kairos Platform both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Fin is acquired, with no independent scale; Hume AI's scale not recorded.3 of 7 capabilitiesShared product typeCompareHHeyGenPrivate · $500MFin API Platform and HeyGen API both serve buyers who need to build on a hosted model API; Fin is acquired, with no independent scale.Shared product typeCompareGGammaPrivate · $2.1BFin API Platform and Gamma API both serve buyers who need to build on a hosted model API; Fin is acquired, with no independent scale.Shared product typeCompareBByteDancePrivateFin Operator and Coze Loop both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Fin is acquired, with no independent scale; ByteDance's scale not recorded.3 of 7 capabilitiesShared product typeCompareCMComet MLPrivate · $70M raisedFin Analyze and Cost Intelligence both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Fin is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareNNVIDIAPublic · $5.1TFin API Platform and NVIDIA ACE both serve buyers who need to build on a hosted model API; Fin is acquired, with no independent scale.4 of 7 capabilitiesShared product typeCompareITInvisible TechnologiesPrivate · $144M raisedFin Analyze and Synapse both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Fin is acquired, with no independent scale; ships agent platform, data service and 1 more rather than the same layer.3 of 7 capabilitiesDifferent layerCompareUUnbabelAcquired ($91.2M deal)Fin API Platform and Widn.ai both serve buyers who need to build on a hosted model API; both acquired, so no independent scale on either side.Shared product typeCompare

Closest alternatives are pairs a vendor page itself compares. Similar products are matched from what each product does; nothing in that group is asserted as a rivalry.

Sources

Total funding

Wikipedia · 31 Aug 2026

Article lists Series A $6M (March 2013), Series B $23M (January 2014), Series C-1 $50M and Series D $125M (2018) -- $6M+$23M+$50M+$125M = $204M. Excludes a separately disclosed $250M venture-debt facility (March 2026, Hercules Capital), which is debt, not equity funding.

Valuation

Wikipedia · 31 Aug 2026

"In June 2026, Fin agreed to be acquired by Salesforce for approximately US$3.6 billion. The acquisition is expected to close in the fourth quarter of Salesforce's fiscal year 2027, subject to customary closing conditions and regulatory approvals." ANNOUNCED, NOT CLOSED -- status kept active per this catalogue's precedent for pending, uncompleted deals; the $3.6B is the pending deal price, not a funding-round valuation. Track to close.

Employees

Wikipedia · 7 Oct 2022

Infobox states 1,013 employees (2022), citing Forbes data retrieved 2022-10-07. The most recent employee figure the article gives; stale relative to the company's 2023-2026 AI-product growth but stated with its real date rather than omitted or guessed forward.

Founded

Wikipedia · 31 Aug 2026

"Intercom was founded in California in 2011 by four Irish designers and engineers, Eoghan McCabe, Des Traynor, Ciaran Lee, and David Barrett." Company renamed Intercom -> Fin in May 2026, per the same article.

Status

Regulatory filing · 10 Sep 2026

Salesforce Form S-8 filed 2026-09-11 registering the Intercom, Inc. (Fin) stock plan; Salesforce's 10-Q reports ~$3.6B cash paid. Deal completed 2026-09-10. Fin keeps its own record and still sells under its own name.

Open Fin in the directory

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