F

Fin Operator

AI agent

by Fin

Autonomous operations agent that tunes the Fin agent's configuration, keeps its knowledge sources current, detects incidents and surfaces prioritised improvements from conversation data, with changes gated behind human approval.

Find alternatives to Fin Operator

Not sold on its own: reached by buying the Pro add-on, which starts at $99 a month and bundles Operator with CX Score, AI Topics, Trends, AI Recommendations, Monitors, Custom AI Scorecards and Incident Detection. Additional usage metered at $0.01 per credit.

What it does

• Workflow automation
• Evaluation and observability

Sources

Pricing

Pricing page · 6 Sep 2026

Pro Add-on card reads 'From $99 Per month' with overage 'additional credits cost $0.01 per credit', both re-verified verbatim 2026-09-06. CAVEAT: the researching agent quoted the card heading as 'Pro Add-on (Includes Operator)'; the verification pass confirmed the price and overage but did NOT get the parenthetical back verbatim. Not contradicted, but not independently confirmed - check before applying.

Description

Official documentation · 6 Sep 2026

Page title 'Operator | An agent for your customer operations': 'Operator is an agent that runs your customer operations. It spots problems, finds opportunities to improve, and it acts on them.' Changes require approval. Corroborated by fin.ai/updates/fin-operator, which names it 'Fin Operator'. NOTE: the page's H1 is 'The only helpdesk designed for the AI Agent era' and it presents Operator within the Intercom helpdesk framing - see the batch report's borderline section.

Sold within

Pricing page · 6 Sep 2026

The pricing page's only Operator-related price line is the Pro add-on card. No standalone Operator price line appears anywhere on the page.

Also from Fin

• Fin AI Agent AI agent

  Customer-facing AI support agent that resolves questions from a company's knowledge sources, takes actions in connected systems via multi-step Procedures, and hands off to a human when it cannot resolve the request; answers are generated by Intercom's in-house Fin CX model suite, led by Fin Apex 1.0.

• Copilot Application

  Agent-assist AI assistant for human support reps that answers their questions and drafts replies from the company's public articles, internal articles and conversation history inside the helpdesk inbox.

• Fin Voice AI agent

  Voice AI agent that handles inbound and outbound phone calls using the same knowledge sources, actions and procedures as the Fin text agent, over a phone number provisioned in Intercom or over a customer's own PSTN/SIP telephony.

• Fin API Platform API service

  Access-gated API suite exposing Fin's customer-service models and retrieval pipeline directly to developers, comprising the Fin Apex, Fin Apex Flash, Fin RAG, Fin Retrieval and Fin Reranker APIs.

• Fin AI Engine Infrastructure service

  Patented seven-phase retrieval/response architecture (query refinement, content retrieval, reranking, generation, accuracy validation, engine optimization, security) powering Fin's customer-service products, including the Fin Apex 1.0 generative model.

• Fin Analyze Application

  Analytics suite covering every Fin and human conversation: Insights (team performance and trends), Monitors (continuous QA scoring across AI and human interactions) and Recommendations (prioritized fixes for unresolved conversations).

Open Fin in the directory

Something wrong here? Send a correction — quote this product id: fin-ai-operator.