F

Fin Voice

AI agent

by Fin

Voice AI agent that handles inbound and outbound phone calls using the same knowledge sources, actions and procedures as the Fin text agent, over a phone number provisioned in Intercom or over a customer's own PSTN/SIP telephony.

Find alternatives to Fin Voice

Priced apart from the per-outcome Fin plans: 'Fin Voice is offered on a custom pricing plan'. No per-minute rate, per-call rate or starting figure is published on fin.ai/pricing or on fin.ai/voice; both route to contact sales.

What it does

• Voice agent
• Customer support

Sources

Pricing

Pricing page · 6 Sep 2026

'Fin Voice is offered on a custom pricing plan' - Fin Voice carries no per-outcome, per-seat or per-minute figure anywhere on the page, unlike Copilot and the Pro add-on.

Description

Official documentation · 6 Sep 2026

H1 'FinVoice 2 New - The most natural, powerful voice agent for customer experience', powered by Apex Flash; re-verified 2026-09-06. The connector page states it handles inbound and outbound phone calls with 'the same knowledge, actions, and workflows Fin uses across every other channel', over a number set up in Intercom or the customer's own telephony (Five9, Zoom Phone, Amazon Connect) via PSTN/SIP.

Sold within

Pricing page · 6 Sep 2026

Listed on the Fin pricing page as a separately quoted line rather than a plan of its own; a buyer reaches it through a Fin subscription. Intercom telephony is one option, not a requirement.

Also from Fin

• Fin AI Agent AI agent

  Customer-facing AI support agent that resolves questions from a company's knowledge sources, takes actions in connected systems via multi-step Procedures, and hands off to a human when it cannot resolve the request; answers are generated by Intercom's in-house Fin CX model suite, led by Fin Apex 1.0.

• Copilot Application

  Agent-assist AI assistant for human support reps that answers their questions and drafts replies from the company's public articles, internal articles and conversation history inside the helpdesk inbox.

• Fin Operator AI agent

  Autonomous operations agent that tunes the Fin agent's configuration, keeps its knowledge sources current, detects incidents and surfaces prioritised improvements from conversation data, with changes gated behind human approval.

• Fin API Platform API service

  Access-gated API suite exposing Fin's customer-service models and retrieval pipeline directly to developers, comprising the Fin Apex, Fin Apex Flash, Fin RAG, Fin Retrieval and Fin Reranker APIs.

• Fin AI Engine Infrastructure service

  Patented seven-phase retrieval/response architecture (query refinement, content retrieval, reranking, generation, accuracy validation, engine optimization, security) powering Fin's customer-service products, including the Fin Apex 1.0 generative model.

• Fin Analyze Application

  Analytics suite covering every Fin and human conversation: Insights (team performance and trends), Monitors (continuous QA scoring across AI and human interactions) and Recommendations (prioritized fixes for unresolved conversations).

Open Fin in the directory

Something wrong here? Send a correction — quote this product id: fin-ai-voice.