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Fin API Platform

API service

by Fin

Access-gated API suite exposing Fin's customer-service models and retrieval pipeline directly to developers, comprising the Fin Apex, Fin Apex Flash, Fin RAG, Fin Retrieval and Fin Reranker APIs.

Find alternatives to Fin API Platform

No charging model could be established. fin.ai/pricing was fetched in full twice and covers only the Fin outcome plans, the Pro and Copilot add-ons and Fin Voice - it says nothing about the API Platform. The product page publishes no rate card, no per-token price and no plan; its only commercial statement is an eligibility threshold, 'The Fin API Platform is available to customers and prospects with annual spend of $250k or more', reached through a Request access form. That is an eligibility gate, not a stated charging model, so enterprise-quote was deliberately not inferred.

What it does

• Model inference
• Knowledge retrieval

Sources

Description

Official documentation · 6 Sep 2026

H1 'Fin API Platform', re-verified 2026-09-06. Lists five APIs: Fin Apex API (the generative model), Fin Apex Flash API (latency-optimised, marked new), Fin RAG API (the complete retrieval-augmented generation pipeline), Fin Retrieval API, Fin Reranker API. The page separately references a Fin Agent API for embedding Fin into applications.

Sold within

Official documentation · 15 Sep 2026

fin.ai/api-platform (already cited official-docs elsewhere on this record); searched in full for a packaging statement and found none, which is itself the standalone finding.

Also from Fin

• Fin AI Agent AI agent

  Customer-facing AI support agent that resolves questions from a company's knowledge sources, takes actions in connected systems via multi-step Procedures, and hands off to a human when it cannot resolve the request; answers are generated by Intercom's in-house Fin CX model suite, led by Fin Apex 1.0.

• Copilot Application

  Agent-assist AI assistant for human support reps that answers their questions and drafts replies from the company's public articles, internal articles and conversation history inside the helpdesk inbox.

• Fin Operator AI agent

  Autonomous operations agent that tunes the Fin agent's configuration, keeps its knowledge sources current, detects incidents and surfaces prioritised improvements from conversation data, with changes gated behind human approval.

• Fin Voice AI agent

  Voice AI agent that handles inbound and outbound phone calls using the same knowledge sources, actions and procedures as the Fin text agent, over a phone number provisioned in Intercom or over a customer's own PSTN/SIP telephony.

• Fin AI Engine Infrastructure service

  Patented seven-phase retrieval/response architecture (query refinement, content retrieval, reranking, generation, accuracy validation, engine optimization, security) powering Fin's customer-service products, including the Fin Apex 1.0 generative model.

• Fin Analyze Application

  Analytics suite covering every Fin and human conversation: Insights (team performance and trends), Monitors (continuous QA scoring across AI and human interactions) and Recommendations (prioritized fixes for unresolved conversations).

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