BA

Bland

Agent platform

by Bland AI

Voice AI platform for building, testing and running AI phone agents that handle inbound and outbound calls, with the same agent able to work over SMS, iMessage and web chat, an API, conversational pathways, and per-minute pricing that includes the language model, speech-to-text and text-to-speech.

Find alternatives to Bland

What it does

• Voice agent
• Customer support
• Sales outreach

Features 5

• ObservabilityShows why the agent made each decision so teams can diagnose and fix issues quickly.
• Agent testing and improvementTest changes safely before they reach live calls, then measure the difference they make.
• IVR replacementAnswers inbound calls without a phone tree, from order status to fraud disputes.
• Appointment schedulingBooks, confirms and reschedules appointments by phone.
• Payments, billing and collectionsTakes payments over the phone and works past-due accounts.

How it compares

• Managed Agents

  Cartesia presents Managed Agents as the alternative to Bland for voice agents; both are managed platforms for building phone/voice agents.

  Cartesia | Bland alternative for voice agents

  Company disclosure · 9 Oct 2026
• Retell AI Voice Agents

  Bland AI is a quick way to prototype a voice bot.

  Official documentation · 13 Oct 2026
• Fin AI Agent

  Bland vs Fin: an independent, voice-native alternative

  Official documentation · 13 Oct 2026
• Vapi

  Bland and Vapi are voice AI platforms with different architectures and target markets.

  Official documentation · 13 Oct 2026
• ElevenLabs Agents

  ElevenLabs is a voice-model company whose agents product is newer and routes reasoning through a third-party LLM.

  Official documentation · 13 Oct 2026
• Genesys Cloud CX

  Bland replaces or augments Genesys by automating routine and semi-complex calls, reducing agent headcount while maintaining call quality and compliance.

  Official documentation · 13 Oct 2026
• Synthflow Voice AI Agents

  Bland and Synthflow target different voice AI markets.

  Official documentation · 13 Oct 2026
• PolyAI dialog agents

  Bland and PolyAI both serve enterprise contact centers in regulated industries.

  Official documentation · 13 Oct 2026
• Sierra

  Bland and Sierra AI both target enterprise customers for AI-powered customer interactions.

  Official documentation · 13 Oct 2026

Sources

Pricing

Pricing page · 7 Oct 2026

Start $0.14/min with $0 platform fee; Build $0.12/min with a $299/month platform fee; Enterprise custom ('Contracted to your volume'). No token charges.

Description

Company disclosure · 7 Oct 2026

'Voice AI for regulated industries including healthcare, insurance, financial services, and logistics. Built for high-stakes phone calls where security and trust actually matter.'

What it does

Company disclosure · 7 Oct 2026

Solutions list: AI receptionist, customer service, outbound sales, lead qualification, IVR replacement.

Constraints

Official documentation · 12 Oct 2026

Derived from the security facts on this page, from the same source.

Security

Official documentation · 12 Oct 2026

Page: 'SOC 2 Type IIHIPAAGDPRPCI DSS v4.0'. / Page: 'Per-call regional pinning. EU data stays on EU GPUs'.

Sold within

Pricing page · 7 Oct 2026

Bought directly at the published per-minute rates; no parent offering.

Name

Company disclosure · 7 Oct 2026

Page footer: '(c) 2026 Bland. All rights reserved.'; the company's privacy policy names 'Intelliga Corp DBA Bland AI'.

URL

Company disclosure · 7 Oct 2026

Deployment

Company disclosure · 7 Oct 2026

FAQ: 'Self-hosted and on-premises deployments are available for the most sensitive workloads'; the default is the vendor-run platform.

Interfaces

Official documentation · 7 Oct 2026

Documentation sections: API Reference, Web Agent SDK, Command Line Interface, web dashboard.

Modalities

Company disclosure · 7 Oct 2026

Phone calls (speech) with transcripts, text messaging and call logs.

Intended for

Pricing page · 7 Oct 2026

Plans labelled 'FOR DEVELOPERS' (Start), 'FOR TEAMS' (Build) and 'FOR ORGANIZATIONS' (Enterprise).

Also from Bland AI

• Bland Speech API service

  Bland's text-to-speech model, built for phone calls and kept natural with breaths, stumbles and pauses, used in a web studio or through one streaming API endpoint, with voice cloning and a director that writes and performs scripts from a scene description, billed per character.

• Norm Agent platform

  An AI assistant inside the Bland platform that builds a production voice agent from a plain-English description, generating its conversation pathway, persona, voice and tools, with templates for support, appointment booking, lead qualification and outbound sales calls.

Open Bland AI in the directory

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